Pre Access Specialist

2 weeks ago

Morgantown, United States Mon Health Full time
JOB SUMMARY:

As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.

Join our dynamic team and contribute to delivering exceptional service that supports the well-being of patients and healthcare providers. Your dedication and commitment will make a difference in the lives of those seeking healthcare assistance.

MINIMUM QUALIFICATIONS

Education
  • High school diploma or equivalent; post-secondary education in a related field is a plus.
Experience
  • Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.
  • Familiarity with medical terminology, insurance procedures, and healthcare regulations.
Soft Skills
  • Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Strong problem-solving and critical-thinking abilities to address inquiries and resolve issues effectively.
  • Proficient computer skills and experience with customer relationship management (CRM) software, electronic health record (EHR) systems, and other relevant tools.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
  • Empathy, patience, and a customer-focused mindset to provide compassionate and high-quality service.
  • Willingness to adapt to changes, learn new processes, and stay updated on healthcare industry trends.

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS: This position requires long periods of sitting at a computer, in desk space/cubicle.

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