Current jobs related to Customer Success Manager - Plano - Fiberlight, LLC
-
Customer Success Manager
1 week ago
Plano, Texas, United States Tipalti Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer success strategies to drive...
-
Customer Success Manager
1 week ago
Plano, Texas, United States Intuit Full timeAbout IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Our MissionWe're on a mission to make financial lives better through the power of technology. Our products, such as TurboTax, Credit Karma, QuickBooks, and Mailchimp,...
-
Customer Success Manager
3 hours ago
Plano, Texas, United States Lucernex Full timeJob Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and...
-
Customer Success Manager
5 hours ago
Plano, Texas, United States Tipalti Full timeAbout the RoleThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers.Key ResponsibilitiesPartner with...
-
Customer Success Manager
2 days ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer Potential with PathSpotAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a crucial role in driving customer success and growth.Key Responsibilities:Build and maintain...
-
Customer Success Manager
5 hours ago
Plano, Texas, United States Origina Full timeAbout OriginaOrigina is a leading global provider of third-party software support and maintenance, recognized for its innovative approach to the software industry. Our mission is to empower customers to achieve their goals through exceptional service and strategic partnerships.The RoleWe are seeking a highly skilled Customer Success Manager to join our Plano...
-
Customer Success Manager
1 week ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a pivotal role in driving customer satisfaction and growth.Key Responsibilities:Build and maintain strong relationships with customers,...
-
Customer Success Manager
7 days ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Drive Customer Success at PathSpotAt PathSpot, we're revolutionizing the food industry with our innovative technology. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum value from our products.Key Responsibilities:Build and maintain strong relationships...
-
Customer Success Manager
1 day ago
Plano, Texas, United States Intuit Full timeAbout IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. With a global financial technology platform that powers prosperity for the people and communities we serve, we're committed to making that possible.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a key member of our...
-
Customer Success Manager
2 weeks ago
Plano, Texas, United States Lucernex Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...
-
Customer Success Manager
4 days ago
Plano, Texas, United States Origina Full timeAbout OriginaAt Origina, we're on a mission to revolutionize the software industry. As a leading global provider of third-party IBM software support and maintenance, we're recognized by Gartner as a forward-thinking alternative to traditional software mega-vendors. Our values of Trust, Fairness, Relationships, and Opportunities drive our competitive strength...
-
Customer Success Manager
1 day ago
Plano, Texas, United States PathSpot Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PathSpot. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesProactively manage customer relationships to...
-
Customer Success Manager
21 minutes ago
Plano, Texas, United States FinThrive Full timeAbout FinThriveFinThrive is a leading provider of innovative healthcare solutions, dedicated to advancing the healthcare economy. Our mission is to deliver exceptional customer experiences and drive revenue growth for our clients.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success...
-
Customer Success Manager
4 months ago
Plano, United States PathSpot Full timeThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...
-
Customer Success Manager
4 months ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
-
Customer Success Manager
1 week ago
Plano, Texas, United States OpenGov Full timeUnlock the Power of Effective GovernmentAt OpenGov, we're on a mission to empower governments to make data-driven decisions and deliver better services to their citizens. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize the value of our solutions.Key Responsibilities:Drive platform adoption...
-
Customer Success Manager
1 week ago
Plano, Texas, United States Tabit - Restaurant Technologies Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Tabit - Restaurant Technologies. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding and implementation of our point-of-sale technology, and providing...
-
Customer Success Manager
4 months ago
Plano, United States Sapience Analytics Full timeCompany Description Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, from only...
-
Customer Success Manager
5 days ago
Plano, United States Tipalti Full timeAs a Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your...
-
Customer Success Manager II
1 hour ago
Plano, Texas, United States Denali Full timeJob Title: Customer Success Manager IIAbout the Role:Denali is seeking a highly skilled Customer Success Manager II to join our team. As a key member of our customer success organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve success with our solutions, and driving overall customer...
Customer Success Manager
4 months ago
Position Overview
The Customer Success Specialist is a blended retention role and sales support function. This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight’ s customers, and internal sales team members. The specialist is responsible for the pre- and post-sale process which includes teaming with our regional sales professionals; and navigating FiberLight’ s internal sales processes and approvals through directing and influencing the activities of non-sales operations teams within FiberLight. Additionally, this person will directly support a specified group of existing Fiberlight customer base providing customer service, support, client satisfaction, long-term retention, accelerating near-term revenue growth and facilitating two-way communication between Fiberlight and the client.
Essential Job Functions
- Revenue retention through a high level of daily customer support activities including service upgrades, renewals, MAC (moves, adds, changes) and identification of potential cross selling of product offerings. Must have some technical aptitude and a good understanding of the various service offerings.
- Serves as primary point of contact for assigned client base, identification of additional service opportunities through strategic discussions, relationship management and day-to-day support requirements and escalations.
- Support the sales organization with back-office systems navigation and coordinate internal resources (product specialists, solutions engineers, and technicians) to effectively design FiberLight solutions.
- Engage key executives and decision makers to identify new needs, managing customer relationships with current and prospective National Accounts to increase business opportunities.
- Perform Onboarding with new customers walking them through the lifecycle of orders, processes, and resources including providing Service Manuals to every assigned customer
- Conduct recurring Health Checks with each customer in assigned base, building relationships and growing customer business
- Conduct QBR’s (Quarterly Business Reviews) for an assigned customer base and manage contract renewals within specified account assignments within the team.
- Identifies and provides technical guidance on growth opportunities on key accounts and works collaboratively with sales to manage proposals, conduct negotiations, order revisions and follow-up.
- Manage complex sales cycles utilizing a consultative solution selling approach and outlining unique customer business applications, pricing, and implementation plans.
- Facilitate and lead the removal of internal FiberLight process barriers such as bottlenecks, technology constraints, resource constraints and approvals through directing and influencing the activities of other internal areas within FiberLight.
- Forecast opportunities and build funnels for opportunities for renewals.
- Support of Fiberlight executive and sales management requests for some administrative activities and data reporting requirements.
- Assist with customer escalations, engage NOC resources to obtain RFO’s (Request for Outage) for customer review, provide timely and frequent status updates related to trouble ticket status and resolution.
Requirements
- Requires a bachelor's degree or
- Minimum of 5 years of demonstrated success selling and supporting production in the Telecom industry is required
- Excellent verbal and written interpersonal skills capable of presenting at the C-level
- Strong project management skills
- Requires a customer-first mentality and the ability to maintain positive customer relationships
- Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority.
- Thrive in consultative solution selling solutions
- Must be a motivated, self-starting individual
- Ability to analyze and solve problems in independent and in team settings
- Ability to travel up to 25% of the time.
- Flexibility to identify and adapt to changes as needed to maximize success
- Salesforce (SFDC) and OSS (any back-office provisioning tool will suffice) experience required
- Strong Microsoft Office Suite, especially Word, Excel, and PowerPoint skills are a must.
- Demonstrates high standards of ethical conduct.
Physical Requirements
- Must be able to sit, stand, walk, stoop, kneel and reach.
- Must be able to speak, write, read, and understand English.
- Must have visual acuity.
- Must be able to lift 0-25 pounds.
FiberLight, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FiberLight LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
