ADMINISTRATIVE ASSISTANT II

Administrative Assistant II - 79001441 The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations. This position is located within the Bureau of Public Engagement of the Division of Condominiums, Timeshares and Mobile Homes. This position is a part of the administrative assistant team and is responsible for the administrative functions in the office. Your specific responsibilities include: Review consumer complaints routed in the Department's Document Imaging System, open compliance cases in the Department's Licensing System, and assign complaints to the appropriate staff members. Provides general information to the public as a result of telephone, written and in-person inquiries. Performs special assignments, as needed. Assist the FEA and IS Supervisors with hiring packages for new staff members including, but not limited to, scheduling interviews and work samples, collecting documents from the applicants, compiling documents and information for the hiring package, and forwarding documents to the Division HR Liaison. Arrange travel schedules and reservations as well as help maintain the calendar(s) and coordinate meetings for the FEA and IS teams. Performs other related work duties as required. Knowledge, skills & abilities: Ability to work independently. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively to members within and outside of the organization. Skilled in writing and reading comprehension. Skilled in customer service etiquette. Ability to manage time working on various assignments. Ability to establish and maintain effective working relationships with others. Ability to prepare correspondence and administrative reports. Proficient in the use of technology including software, hardware, and data systems. Knowledge and the ability to apply Florida Statutes, rules and procedures for licensing of professionals. Minimum requirements: Two (2) years of relevant experience in customer service and administrative functions. The benefits of working for the State of Florida include: State of Florida retirement package: 3% employee contribution required. Nine annual paid holidays and one personal holiday Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida Ability to earn up to 104 hours of paid sick leave annually. The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees. The State of Florida provides a $25,000 life insurance policy to eligible employees. Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc. Tax deferred medical and childcare reimbursement accounts are available. Tuition waiver program to attend an approved State of Florida College or University For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com Applicant note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.