Customer Service Representative

3 weeks ago

Richmond, United States Business Development Firm Full time

We are immediately hiring an Entry Level Customer Service Representative to work on our newest project working with a premier technological giant. These brand new products are being released into the surrounding Richmond area, and our team is tasked to bring them to market. The Entry Level Customer Service Representative will interact with numerous decision-makers articulating the benefits these products bring, the improvements in efficiency they will see, and the peace of mind they'll feel with no hidden agenda (or fees).

We take immense pride in being a chosen sales solution and having the opportunity to work with a client that is at the very forefront of technological evolution. Our success is primarily due to our team and the core values that have guided us since our inception:

  • Courage & Community. If you're going to take a risk, you need a team willing to dive headfirst with you.
  • Work Ethic. An innate ability to work hard is something that money cannot buy.
  • Tenacity. If you believe you can do it, then you can.
  • Vision. Vision with action makes a powerful reality.

As an Entry Level Customer Service Representative, those four core values are at the forefront of everything you do. From the internal training and mentorship we provide and to each conversation you have with a customer.

What You'll Do:

You will be the voice and face of this newest project as we trailblaze the market with these brand-new internet solutions and increase our client's market share. You will initially start with us and partake in a two-four week comprehensive training program that includes classroom-style lessons, product knowledge programs and role-play exercises.

Primary job responsibilities include:

  • Prospect for new customers using a generated lead list to effectively grow a book of business and create a referral pipeline
  • Deliver interactive product presentations on the newest and most advanced technological solutions in the industry
  • Create and maintain positive relationships with all customers and clients even after the sale is complete
  • Regularly participate in ongoing training, virtual webinars, and brainstorming sessions
  • Collaborate with peers and industry partners to bring the most reliable, efficient, and innovative sales solutions available to businesses
  • Maintain detailed reports of sales activities, including the customers reached, presentations completed, orders processed, and any customer relationship issues

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