Unemployment Claims Specialist
2 weeks ago
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Unemployment Claims Specialist Contact clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails.
What you'll do
- Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.
- Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.
- Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise.
- Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.
- Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.
- Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.
- Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
- 1 year customer service experience.
- 1 year of Google or Microsoft Suite products
- Experience working with dated materials and adherence to deadlines in a fast-paced environment
- Experience with unemployment documents or familiarity with the unemployment process
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $23.50.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference
Primary Location:
USA-NY-Rochester
Function:
Function - Fulfillment / Operations
Schedule:
Full time
-
Medical Claims Follow-up Specialist
2 weeks ago
Rochester, United States The University of Rochester Full timeThe Physician Billing specialist is responsible for resolving unpaid or rejected insurance accounts which have not been collected through routine billing. The Physician Billing specialist will follow up with the payers determining the best collection Claims, Medical, Billing Specialist, Specialist, Microsoft, Insurance, Healthcare, Education
-
Benefits Specialist
4 weeks ago
Rochester, United States Brighton Central Schools Full time37.5 hours per week, 12 months per year. Includes benefits and NYS retirement. TYPICAL WORK ACTIVITIES : (All need not be performed in a given position. Other related activities may be performed although not listed) Coordinates benefit programs particular to the agency such as life and health insurance, pension plans, tax deferred annuity, etc.; Conducts...
-
Payroll Specialist III
3 weeks ago
Rochester, New York, United States Asure Software Full timeWho we areOver 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner's mentality. We help businesses develop their "Human Capital" to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to...
-
Bilingual HR Associate
2 weeks ago
Rochester, United States Eastman Kodak Company Full timeTo provide Human Resources support executing on initiatives and providing day-to-day interface with organizational leadership and employees to drive strong business performance and employee satisfactionHR Administration:• Understand the human resource strategy for the organization and how it supports the business strategy.• Assists in execution of HR...
-
Bilingual HR Associate
3 days ago
Rochester, United States Eastman Kodak Company Full timeTo provide Human Resources support executing on initiatives and providing day-to-day interface with organizational leadership and employees to drive strong business performance and employee satisfactionHR Administration:• Understand the human resource strategy for the organization and how it supports the business strategy.• Assists in execution of HR...
-
Payroll Specialist I
4 weeks ago
Rochester, United States Asure Software Full timeJob DescriptionJob DescriptionSalary: $20-$25 DOEWho we areOver 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward...
-
Pharmacy Benefits Specialist
2 weeks ago
Rochester Hills, United States Henry Ford Hospital Full timeGENERAL SUMMARY: * Eligible for a $2,500 sign-on bonus* Eligible for Full-Time benefits Shift: Full-Time Day Shift The Pharmacy Benefits Specialist is responsible for handling drug claim adjudication issues, prescription prior authorization, and pharmacy benefit inquiries from members/patients, physicians, pharmacies, and other internal and external...
-
Accounts Receivable--Deductions Specialist
1 week ago
Rochester, United States Kar Nut Products Co Full timeJob DescriptionJob DescriptionWe are on a mission to grow Second Nature Brands 4x from $250MM to $1+B in the next 4 years through a combination of organic growth (increased distribution, e-commerce, and innovation) and through M&A. To ensure we're steady on that path, we created a new position, Accounts Receivable Deductions Specialist, who will be an...
-
Certified Athletic Trainer
1 month ago
Rochester, United States Olmsted Medical Full timeDescription PRN - Shift Varies At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. Medical Insurance Paid Time Off Dental Insurance Vision...
-
General Clerk
4 weeks ago
Rochester, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionPosition Title: General ClerkJob Description:We are seeking a highly organized and detail-oriented individual to join our team as a Payment Processing and Administrative Support Specialist. In this role, you will play a crucial part in the efficient operation of our office by managing the collection and assembly of cost data,...
-
General Clerk
4 weeks ago
Rochester, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionPosition Title: General ClerkJob Description:We are seeking a highly organized and detail-oriented individual to join our team as a Payment Processing and Administrative Support Specialist. In this role, you will play a crucial part in the efficient operation of our office by managing the collection and assembly of cost data,...
-
General Clerk
4 weeks ago
Rochester, United States Ladgov Corporation Full timeJob DescriptionJob DescriptionPosition Title: General ClerkJob Description:We are seeking a highly organized and detail-oriented individual to join our team as a Payment Processing and Administrative Support Specialist. In this role, you will play a crucial part in the efficient operation of our office by managing the collection and assembly of cost data,...