Customer Service

4 weeks ago

Castle Rock, United States Whole Foods Market IP, L.P. Full time
Job Description
In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. Team Trainers work in partnership with Team Leadership, their location's Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members, and supports Global, Regional, and department-specific training, including Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. Acts as a role model, maintaining a positive image and providing customer-obsessed service.
PRINCIPAL DUTIES

DUTIES APPLYING TO TEAM TRAINER
  • Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • Works within training deadlines and goals.
  • Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • Attends Team Trainer meetings, as scheduled.
  • Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
DUTIES APPLYING TO ALL POSITIONS
  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.
PRINCIPAL SKILLS

SKILLS APPLYING TO TEAM TRAINER
  • Comfortable speaking with small and large groups and inspiring others.
  • Capable of teaching others in a constructive and positive manner.
  • General computer skills and basic knowledge of software applications (MS Office Suite).
  • Working knowledge of Whole Foods Market's learning systems.
SKILLS APPLYING TO ALL POSITIONS
  • Strong communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for high-quality foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with Whole Foods Market's quality goals.
EXPERIENCE

6 months of Whole Foods Market experience (or equivalent retail training experience).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.


Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $16.00 - $24.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Posting End Date: 08/18/2024

  • Customer Service Representative

    21 hours ago

    Castle Rock, Colorado, United States MAGNET SOURCE INC Full time

    Job SummaryMagnet Source Inc is seeking a highly skilled Customer Service Associate II to join our Resale Department. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and sales coordination.Key ResponsibilitiesProvide timely and effective customer service, responding to inquiries and...

  • Customer Service Associate

    3 weeks ago

    Castle Rock, United States Raising Cane's Chicken Fingers Full time

    $16.25 per hour - $17.75 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the...

  • Customer Service Specialist

    4 days ago

    Castle Rock, Colorado, United States G-III LEATHER FASHIONS Full time

    About the Role:We are seeking a highly motivated and customer-focused Sales Associate to join our team at G-III LEATHER FASHIONS. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Meet Sales Goals: Consistently meet or exceed personal sales targets, while maintaining a...

  • Customer Service Associate

    2 months ago

    Castle Rock, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Associate

    3 weeks ago

    Castle Rock, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers, and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Customer Service

    2 weeks ago

    Little Rock, United States Service Partners Full time

    Your Responsibilities. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we w Customer Service, Retail, Customer, Skills

  • Human Services Clerk

    4 weeks ago

    Castle Rock, United States COUNTY OF DOUGLAS Full time

    DEFINITION OF WORK: The Customer Service Representative (CSR) is responsible for providing information and service to customers in support of the mission, vision, and values of the Douglas County Department of Human Service (Department). Receives inf Customer Service, Clerk, Service, Retail, Customer, Information

  • Customer Service Liaison

    1 day ago

    New Castle, Delaware, United States Harbour Textile Service Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. As a key member of our hospitality team, you will be responsible for providing exceptional service to our valued customers.Key Responsibilities:Act as the primary point of contact for assigned customers, ensuring clear and...

  • Customer Service Representative

    3 weeks ago

    Castle Rock, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Supervisor

    2 months ago

    Castle Rock, United States Outlets at Castle Rock Full time

    Job DescriptionJob DescriptionABOUT OUTLETS AT CASTLE ROCKWe are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping...

  • Customer Service Representative

    24 hours ago

    Castle Rock, Colorado, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience during every interaction with our customers.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...

  • Customer Service Associate

    2 weeks ago

    Castle Rock, Colorado, United States TJX Companies, Inc. Full time

    About the Role:At TJX Companies, Inc., we believe in the excitement of discovery. Working with us means being part of a dynamic environment where you can think creatively, adapt our processes, and embrace the opportunities that come with every new challenge.Your Responsibilities:Deliver an exceptional customer experience by engaging with customers and...

  • Customer Service Representative

    2 months ago

    Castle Rock, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 2269 Manatt Ct, Castle Rock, Colorado 80104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    3 days ago

    Castle Rock, Colorado, United States adidas Full time

    About UsAt adidas, we're driven by a passion for innovation and a commitment to making a difference. For over 70 years, we've been challenging the status quo and pushing the boundaries of what's possible.We're seeking talented individuals who share our vision and are eager to join our team. As a Store Associate, you'll play a critical role in delivering...

  • Customer Service Representative

    2 days ago

    New Castle, Delaware, United States Harbour Textile Service Full time

    Job OverviewWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative/Administrative Team Member. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key Responsibilities:Provide timely and effective customer service...

  • Technical Customer Service Representative

    2 months ago

    Castle Rock, United States CyTech Full time

    Job DescriptionJob DescriptionWe are seeking a Technical Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)

    3 months ago

    Little Rock, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Little Rock, AR)** **Department:** Ops-Hourly **Location:** Little Rock, AR **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...

  • Customer Service Associate 1

    2 months ago

    Castle Rock, United States MAGNET SOURCE INC Full time

    **Customer Service Associate 1** Castle Rock, CO REPORTS TO: Magnetic Solutions Coach DEPARTMENT: Magnetic Solutions **Position Summary** Performs administrative tasks including answering customer phone calls, dealing with customer service inquiries, creating and processing sales orders, managing customer accounts, and make follow up calls on...

  • Customer Service Associate I

    2 months ago

    Castle Rock, United States MAGNET SOURCE INC Full time

    **Customer Service Associate I** Castle Rock, CO REPORTS TO: Magnetic Solutions Coach DEPARTMENT: Magnetic Solutions **Position Summary** Performs administrative tasks including answering customer phone calls, dealing with customer service inquiries, creating and processing sales orders, managing customer accounts, and make follow up calls on...

  • Customer Service Associate II

    2 months ago

    Castle Rock, United States MAGNET SOURCE INC Full time

    **Customer Service Associate II** Castle Rock, CO REPORTS TO: Resale Customer Service Coach DEPARTMENT: Resale Sales **Position Summary** Performs customer account administrative tasks, including answering/making customer phone calls, dealing with customer inquiries, creating and processing sales orders, and following up with customers in support of the...