Contact Center- Education Finance

3 weeks ago


Johnston, United States Axelon Full time
Contact Center- Education Finance Loans (Onsite)
Location: Johnston, RI

Pay: $20/hr

Job Description:
  • This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
  • The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
  • The contractor will also be responsible for promoting and proceeding with over the phone applications.
  • This position will require someone who can problem solve, troubleshoot, and think through a problem.
  • Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
  • These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Required Skills:
  • Customer Service Experience Ability to use Outlook email Financial, Student Loan, Mortgage, or Banking is a plus. Previous Sales or Call Center experience is also a plus.
  • This position is within a call center with call volume between 50-70 calls per day.
  • Candidates must have excellent communication skills and be able to work in a fast paced environment. Other characteristics include:
  • *Desire to meet and exceed sales objectives/goals
  • *Ability to articulate what we have to offer our existing or potential customers
  • *Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
  • *Positive attitude and high energy level
  • *A "Can-do Attitude"i12 and has the ability to think "Outside the Box".i12*Team player; able to work with minimal supervision *Ability to learn and share new concepts quickly.


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