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Call center customer service representatives

4 months ago

Johnston, United States Randstad Full time

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are seeking Call Center Customer Service Representatives to join their team in Johnston. As a Call Center Customer Service Representative you will be working on the Point of Sale financing team for some of the largest retailers. You will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. If you believe in giving white glove customer service then this is the role for you.

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 12 AM
education: High School

Responsibilities

As a Call Center Customer Service Representative, Job Duties Include:

  • Identify & respond to customer inquiries by actively listening in order to determine their needs.
  • Provide accurate information to customers as it relates to credit decisions based on applications submitted.
  • Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
  • Ensure daily work/follow-up is completed according to policies and procedures and adhere to applicable state and federal requirements.
  • Adhere to all Call Quality and Operational standards and expectations
Skills:

  • 2+ years experience providing world class customer service in Retail Banking.
  • Ability to organize as well as the capability to manage multiple tasks simultaneously.
  • Ability to learn and obtain new knowledge and new concepts quickly while navigating difficult situations.
  • The hours for this position are 12:00 pm - 8:30 pm Monday through Friday.
Apply Today for this fast paced Call Center Customer Service Representative role

The essential functions of this role include:
working weekends
Skills Consumer Lending Service Consumer Lending Customer Service Rep Call Center Rep Retail Banking Consumer Banking Call Center Support Customer Service Commercial Lending Client Services Customer Satisfaction Problem Solving Quality Assurance Active Listening Telephone Etiquette Empathy Interpersonal Sensitivity Follow-up Customer support Mid Day Shift Call Center
Qualifications Years of experience: 2 years Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.