Patient Service Representative
2 months ago
** Job Details**
**Patient Service Representative**
**Department:** Infectious Disease - CWP **Usual Schedule:** Monday, Tuesday and THursday **Entity:** Carle Foundation **On Call Requirements:** na **Job Category:** Customer Service **Work Location:** BroMenn Medical Office Ctr II **Employment Type:** Full - Time **Nursing Specialty:** **Job Post ID:** 21229 **Secondary Job Category:** **Experience Requirements:** None **Weekend Requirements:** na **Education Requirements:** Not Indicated **Shift:** Day **Location:** Urbana, IL **Holiday Requirements:** na
**Job Description**
**JOB SUMMARY:**
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.
**EDUCATIONAL REQUIREMENTS**
Associates Related field or Three (3) years of experience in an office/customer service environment is an acceptable substitution for Associates degree. Successful completion of medical terminology course within one (1) year of start date in position.
**CERTIFICATION & LICENSURE REQUIREMENTS**
None specified
**EXPERIENCE REQUIREMENTS**
Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
**OTHER REQUIREMENTS**
Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
**ESSENTIAL FUNCTIONS:**
* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
* Serves as a role model by conducting self in a responsible, professional manner.
* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
* Successful completion of mandatory insurance training and ongoing competency refreshers.
* Competent to initiate and secure prior authorizations as needed.
* Assigned tasks as they present.
* Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
* Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
* Serves as a role model by conducting self in a responsible, professional manner.
* Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
* Successful completion of mandatory insurance training and ongoing competency refreshers.
* Competent to initiate and secure prior authorizations as needed.
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