Service Manager

4 weeks ago

Tampa, United States Evoqua Water Technologies Full time

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves. If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

Provides tactical and strategic level management and leadership to field service professionals in the Tampa, FL area and multiple customer locations

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and

offering a competitive benefits program, including:

* Health, dental, and vision insurance * Unlimited PTO * Generous retirement plan * Employee wellness program * Rewards and recognition program

Core Responsibilities and Tasks

Creates and maintains safe working environment and cultures within the organization

* Takes care of company property * Involved in setting department budgets and managing expenses * Actively involved in workforce planning * Expected to address and resolve employee relation issues and escalate significant issues to

management

* Translates customer requirements into workforce plans and objectives * Creates onsite visibility into KPIs and metrics and can provide input into metrics to management * Responsible for attraction, retention, engagement, performance, development of employees * Provides day to day direction of fundamental task

Organization Impact:

* Operational management * Autonomy to make decisions that impact divisional span of control * Responsible for customer management and retention in area/scope, * Financial contract and operations impact at planning/strategic level

Position Requirements

FORMAL EDUCATION:

Required:

* Bachelor's degree strongly preferred * Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree

KNOWLEDGE & EXPERIENCE:

Required:

* 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience * 3 years of leadership or management experience * Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions * Ability to communicate up, down, across teams * Ability to lead and motivate teams * Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers * Ability to defuse customer situations or internal issues * Able to pass a credit check

DRIVING REQUIREMENTS:

* Able to operate a company vehicle * Able to pass driver requirements which include: * Driver Application for Employment * Driver Disclosure and Release * Employee Applicant Drug and Alcohol Statement * Copy of Driver's License (Front and Back) * Copy of Medical Certificate

Additional Details

* Receives coaching and guidance from senior management * Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: up to 50%

Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF)

Evoqua does not accept unsolicited resumes/candidates from search firms.

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