Director of Enrollment
4 weeks ago
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
- Here For You (An attitude of service, empathy, and availability)
- Own It (Drive and ownership)
- Do the Right Thing (High integrity)
- Be Positive (Great attitude and a can-do positive approach to challenges)
Department & Position Overview:
The Director ofEnrollment & Operations will be responsible for managing operations and strategic growth to achieve a higher market share. This role must understand the CDPAP program specific to New York and have call center management experience with a strategic growth mindset.
In partnership with the VP of Pre-Care, this role will be accountable for leading staff and operations for New York and will drive initiatives to expedite the conversion rate of enrollments for FreedomCare's CDPAP & LHCSA programs; ensuring our process is effective and efficient for patients and caregivers.
Responsibilities:
Growth
- Accountable for the performance and optimization of our New York CDPAP and LHCSA enrollment operations
- Maximize growth strategies by building a substantial pipeline, leveraging relationships with health plans, referral sources, and community partners while understanding the needs and prioritizing the experience of our patients/caregivers
- Drive effective partnerships with key stakeholders across the business directly supporting Pre-Care (e.g., Technology, Finance, Learning & Talent Development, Marketing, Workforce Management, etc.) to continually drive process improvement initiatives across workflows, policies and tools to improve quality and efficiency
- Ensure compliance with all state and federal regulations related to healthcare operations; participate in any roll out of new Medicaid updates
- Manage, and improve operational metrics, including call volume, call abandonment rate, and average handle time, to ensure a high level of service
- Provide data and reporting on the current state of operations to be used as a tool for forecasting and projecting
- Oversee team of Managers, that contribute to the enrollment of CDPAP services for patients/caregivers through various Pre-Care departments (HomeCare Sales, Intake, Onboarding, Welcome (Orientations?), Verifications, Approvals, as well as Health Plan Relations & Ancillary Services)
- Drive a high performing team through coaching, mentoring and goal setting; overseeing the training for team members aligned to meeting standards and expectations
- Oversee the training and development opportunities for all levels to foster a supportive and inclusive work environment that values everyone for their unique skills and background and enhances knowledge in their roles
- Offer support via change management and lead the adoption of new technologies, processes, and best practices
- Provide strategic evaluation to optimize workforce composition for enhanced operational efficiency and effectiveness
- Minimum of 5+ years with call center operations management of a remote workforce; Healthcare Sales is a plus
- Ability to operate effectively in web-based platforms to support daily operations; experience in DocuSign, Salesforce, and JIRA is a plus
- Advanced knowledge of state and federal regulations related to healthcare sales and call center operations
- Demonstrated expertise and success driving operational excellence and executing process improvement in a call center environment
- Ability to use data to tell a story, analyze results and develop solutions
- Strong leadership skills with the capability to effectively prioritize operational needs
- Strong verbal & written communications skills that allow effective and meaningful communication internally and externally
Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
#INDLV
We have other current jobs related to this field that you can find below
-
Director of Enrollment
2 weeks ago
Great Neck, New York, United States FREEDOM CARE , LLC Full timeStarted in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including...
-
Director of Admission
5 days ago
Great Barrington, Massachusetts, United States Bard College Full timeBard College at Simon's RockDirector of AdmissionApply Here: Our Institution: Bard College at Simon's Rock, located in Great Barrington, MA, is the only four-year college in the U.S. specifically designed for motivated adolescents to fully realize their academic potential by beginning college immediately after the 10th or 11th grade. BA and AA degrees are...
-
Service Advisor/ Asst. Service Manager
1 month ago
Great Neck, United States Volvo Cars of Queens Full timeJoin a Winning Team at the Volvo Cars of Queens / Bayside Volkswagen Service Center We seek a mature, self-motivated service advisor who is ready to assume the additional responsibilities of an Assistant Service Manager. The successful candidate will fulfil the traditional role of a service advisor as well as work closely with our Service and Parts Director...
-
Clinic Director
2 weeks ago
Great Barrington, Massachusetts, United States Pappas OPT Physical and Hand Therapy Full timeOverview:Pappas OPT Physical Theraphy is a part of the _Confluent Health_** family of outpatient rehabilitation clinics. We emphasize a strong evidence-based clinical model, a focus on clinical excellence and customer service and providing compassionate care. All designed to get patients better, stronger, faster.We are seeking a full-time Clinic Director /...
-
Great Falls, United States Touro College Full timeOverview Touro College of Osteopathic Medicine invites applications for a full-time faculty position (open rank) in our newly established College of Osteopathic Medicine in Montana. This is an opportunity to be in on the ground floor of a new endeavor for the Touro University system and the state of Montana. TouroCOM Montana is located in Great Falls,...
-
Housing Authority Executive Director
4 weeks ago
Great Barrington, United States Town of Great Barrington Full time**Summary** The Great Barrington Housing Authority seeks an Executive Director to administer 120 units in three facilities (two in Great Barrington and one in Sheffield) involving programs for 86 state Chapter 667 elderly/disabled apartments; 4 state Chapter 689 units leased to the Department of Development Services; and 26 Chapter 705 family...
-
Associate Course Director, Physiology
1 month ago
Great Falls, United States Touro College Full timeOverview Touro College of Osteopathic Medicine invites applications for a full-time faculty position (open rank) in our newly-established College of Osteopathic Medicine in Montana. This is an opportunity to be in on the ground floor of a new endeavor for the Touro College and University System and the state of Montana. TouroCOM Montana is located in...
-
Microtransit Program Director
4 weeks ago
Great Barrington, United States Town of Great Barrington Full timeSalary range: $62,000 - $70,000 depending on experience. **Experience**: - Transit operations experience required - Bachelor's degree in a related field (e.g., urban planning, civil engineering, public policy, business) highly desired; Master's degree preferred - 3-5 years of experience in a management or program director role highly desired - Strong...
-
Associate Course Director, Physiology
2 weeks ago
Great Falls, United States Touro University New York Full timeOverview: Touro College of Osteopathic Medicine invites applications for a full-time faculty position (open rank) in our newly-established College of Osteopathic Medicine in Montana. This is an opportunity to be in on the ground floor of a new endeavor for the Touro College and University System and the state of Montana. TouroCOM Montana is located in Great...
-
Great Bend, United States The University of Kansas Hospital Full timePosition Title Physician - Hospitalist Medical Director - Great Bend, KS Great Bend Hospital Position Summary / Career Interest: Physician - Hospitalist Medical Director - Great Bend, KS Responsibilities: Position Title Physician - Hospitalist Medical Director The University of Kansas Health System is looking for a Family Medicine Hospitalist with...
-
Great Bend, Kansas, United States The University of Kansas Hospital Full timePosition Title Physician - Hospitalist Medical Director - Great Bend, KS Great Bend Hospital Position Summary / Career Interest: Physician - Hospitalist Medical Director - Great Bend, KS Responsibilities: Position Title Physician - Hospitalist Medical Director The University of Kansas Health System is looking for a Family Medicine Hospitalist with strong...
-
Great Bend, United States The University of Kansas Health System Full timePosition TitlePhysician - Hospitalist Medical Director - Great Bend, KSGreat Bend HospitalPosition Summary / Career Interest:Physician - Hospitalist Medical Director - Great Bend, KSResponsibilities:Position TitlePhysician - Hospitalist Medical DirectorThe University of Kansas Health System is looking for a Family Medicine Hospitalist with strong leadership...
-
Great Bend, United States The University of Kansas Health System Full timePosition Summary / Career Interest:Physician - Hospitalist Medical Director - Great Bend, KS Responsibilities: Position Title Physician - Hospitalist Medical Director The University of Kansas Health System is looking for a Family Medicine Hospitalist with strong leadership skills to implement a new model for hospital admissions. About...
-
Great Bend, United States The University of Kansas Hospital Full timePosition Title Physician - Emergency Medicine Medical Director - Great Bend, KS Campus Great Bend Hospital Position Summary / Career Interest: Physician - Emergency Medicine Medical Director - Great Bend, KS Campus Responsibilities: Position Title Physician - Emergency Medicine Medical Director - Great Bend, KS The University of Kansas Health System...
-
Nursing Admissions Counselor/Program Recruiter
2 weeks ago
Great Falls, Montana, United States University of Providence Full timeJoin Our Team as a Nursing Admissions Counselor at the University of Providence! Are you passionate about helping students pursue their dreams of becoming nurses? The University of Providence is looking for a Nursing Admissions Counselor to be part of our on-campus team. In this role, you'll be pivotal in attracting and enrolling qualified students in our...
-
Great Bend, United States The University of Kansas Health System Full timePosition TitlePhysician - Emergency Medicine Medical Director - Great Bend, KS CampusGreat Bend HospitalPosition Summary / Career Interest:Physician - Emergency Medicine Medical Director - Great Bend, KS CampusResponsibilities:Position TitlePhysician - Emergency Medicine Medical Director - Great Bend, KSThe University of Kansas Health System is growing their...
-
Assistant Director Executive Chef, Procurement
1 month ago
Great Lakes, United States Goodwill Industries of Southeast Wisconsin, Inc. Full timeThe Assistant Director - Executive Chef, Procurement implements strategy for Food Service, Menu Building, Special Events, and Galley Inventory System. RESPONSIBILITY LEVEL: Implements strategy for Food Service, Menu Building, Special Events, and Galley Inventory System. Oversees and directs staff in the development and implementation of departmental...
-
Admissions Officer
4 weeks ago
Great River, United States University Support Services, on behalf of St. George's University Full timeThe Admissions Officer is within the Office of Marketing, Recruitment and Enrollment Operations (MREO) and provides support to prospective students interested in SGU’s School of Medicine (SOM). The Admissions Officer works with students from the point of initial inquiry through matriculation, providing information and guiding students through their own...
-
Great Bend, United States The University of Kansas Hospital Full timePosition TitlePhysician - Emergency Medicine Medical Director - Great Bend, KSThe University of Kansas Health System is growing their full-service Emergency Medicine team in Great Bend, KS. The Department of Emergency Medicine is looking for a strong leader to build a physician lead model with APP support.About the Emergency Department in Great Bend:The...
-
Director of Nursing: Acute Care Hospital
4 weeks ago
Great Bend, United States The University of Kansas Hospital Full timePosition Title Director of Nursing: Acute Care Hospital Great Bend Hospital Position Summary / Career Interest: Position Summary: Under the direction of the administrator and in coordination with Greater Kansas Chief Nursing Officer, directs and facilitates the establishment and implementation of plans, operations, programs and growth of services in the...
