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Business Analyst/JIRA Admin/Product Owner
1 month ago
Job Title: Business Analyst/JIRA Admin/Product Owner
Location: Denver, CO (Hybrid but need local)
Duration: 6 Months
Contract (with a possible extension)
Job Description
As a contractor for the Business Innovation Technology and Security (BITS) team, this position will manage the JIRA and Envoy solutions.
The team also uses JIRA to collect data for continuous process improvement efforts.
The candidate is responsible for troubleshooting any user issues, working with the vendor to launch new modules, and the routine maintenance of the solution.
Responsibilities
Customize Jira workflows, fields, screens, and schemes to align with the agency's project management processes.
Implement and manage plugins and add-ons to enhance Jira functionality.
Configure new modules to meet agency needs.
Administer user permissions and security settings to ensure appropriate access levels.
Troubleshoot user access issues.
Provide ongoing support and training to solution users within the agency.
Troubleshoot and resolve user issues related to Jira functionality.
Create and maintain documentation on best practices and usage guidelines.
Integrate Jira with other tools and systems used within the agency to facilitate seamless collaboration.
Plan and execute Jira software upgrades in coordination with the Client team.
Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity.
Collaborate with stakeholders to understand reporting requirements and implement solutions accordingly.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience managing a JIRA environment, preferably in a government or state agency setting.
In-depth knowledge of Jira configuration, administration, and customization.
Strong understanding of agile and project management methodologies and best practices.
Excellent communication and interpersonal skills.
Ability to train and support users effectively, including content creation and presentation.
Knowledge of Envoy hoteling solution a plus.
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