Guest Services Representative

3 weeks ago

Branson, United States Myer Hotels Full time
Description

Are you passionate about providing exceptional customer service in a vibrant and welcoming environment? Myer Hospitality in Branson, MO is looking for a Guest Services Representative to join our team at Comfort Inn & Suites Branson Meadows. With a competitive hourly rate of $15 - $16.05, you'll have the opportunity to be part of a team that values teamwork, professionalism, and dedication to creating memorable experiences for our guests. As a Guest Services Representative, you will be the face of our establishment, ensuring that every guest receives top-notch service and assistance. Join us in delivering outstanding hospitality and making a difference in every guest's visit. This position is full-time 3 pm-11 pm

Responsibilities

Sales

•Become comfortable in selling the property whether on the phone or in person and close reservation sales
•Practice and become knowledgeable of the Signature sales process
•Focus on closing the reservation, upselling room type or number of nights
•Offer and provide every guest show or attraction reservation assistance through in-house ticket service
•Ensure guest reservation information is complete and accurate including address, phone number, and email address

Service

•Greet guests and provide superb customer service
•Answer all guest questions and incoming calls
•Assist guests with transportation arrangements on request

Communication

•Be able to work as a team to provide exceptional customer service
•Update shift relief as well as update the communication log
•Redirect phone calls to the appropriate department or take messages as needed
•Accept all letters and packages and distribute them to their appropriate departments
•Monitor and respond to Whistle messaging and front desk email

Checklist of Shift Duties

•Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
•Maintain accurate records of guests checking in and out
•Complete the checklist of required shift duties along with any other tasks that are assigned/required

Safety/Security

•Become knowledgeable regarding the hotel safety and security procedures and be able to perform these procedures while assisting guests if the situation occurs

Qualifications

•Superb written and verbal communication skills
•Strong knowledge of MS Office programs
•High school diploma or GED equivalent
•Excellent customer service skills
•Top-of-the-line organizational skills
•Ability to handle multiple tasks at once
•Amazing time management skills
•Ability to work weekends and holidays including overtime as required
•Perform additional duties as required

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