Guest Services Agent

4 weeks ago


Branson, United States Dolly Parton’s Stampede – Branson Full time

PURPOSE OF POSITION: To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.


ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

  • Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.
  • Must have excellent telephone presentation skills for guest contact, must have "sale-ability".
  • Must be willing to cross train in all areas of the guest service department.
  • Adhere to all rules and regulations governing the handling of money and security.
  • Report to work as scheduled and take meal breaks as assigned on a timely basis.
  • Attend scheduled meetings.
  • Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.
  • Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.
  • Understand and promote the goals of Guest Service.
  • Must work at a rapid pace.
  • Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
  • Must help in other areas/departments as requested by management.
  • Must maintain a regular and reliable level of attendance at the job.

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