Help Desk Specialist

2 weeks ago

Ada, United States Creative Financial Staffing Full time

Position: Help Desk Specialist


A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent Help Desk Specialist to join their growing team. Here are a few reasons why you should apply:

  • Opportunity to work Partially Remote
  • Continuous investment in peer-to-peer mentoring, training and certifications for employees.
  • Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
  • Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

JOB DESCRIPTION:

In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware.

Preferred Experience for the Help Desk Specialist:

  • Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
  • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
  • Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
  • Comfortable providing end-user support via phone, RMM tools, etc.
  • Strong communication and interpersonal skills.

Bonus Experience for the Help Desk Specialist:

  • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
  • Experience working for a Managed Services Provider (MSP)
  • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
  • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Location:

  • Grand Rapids, MI area (partial remote)

Job Type:

  • Full Time/Direct-Hire

Benefits:

  • Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.

#INAPR2024

#LI-NB1

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