Customer Care Representative III

4 weeks ago

Strongsville, United States Johnson Controls International Full time

What you will do

The primary role of the Customer Care Representative is to build excellent customer relationships, retain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy to support retention of planned service agreements, creating higher revenue per customer and ensure greater customer satisfaction.

How you will do it

  • Manage all retention activities within an assigned service agreement customer base.

  • Responsible for retention, customer satisfaction and growth within the customer base.

  • Deliver increased sales against an assigned quota.

  • Act as a primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)

  • Interface effectively with district operations to deliver and improve service delivery.

  • Act as customer advocate to resolve issues.

  • Determine customer needs and develop sales strategies to meet those objectives.

  • Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

  • Utilize Salesforce as a tool for customer management to increase effectiveness and efficiencies

What we look for

Required

  • HS graduate or equivalent

  • Three years of sales and or/customer service experience.

  • Highly motivated and success driven.

  • Excellent communication skills and ability to quickly qualify opportunities.

  • High degree of self-discipline.

  • Independent, creative thinker.

  • Ability to sell intangible services.

  • Where legally permissible, as a condition of employment, you will be required on your first day of employment, to show written proof that you have been fully vaccinated against Covid-19 or that you have a valid medical or religious reason for not receiving the vaccine.

Preferred

  • BA, BS or similar degree highly preferred.

  • Three plus years of sales and/or customer service experience with a similar product, service or industry.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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