Law Firm Intake Specialist

4 weeks ago

Upper Marlboro, United States Law Offices of Carmiece T. Graves, PLLC Full time

DescriptionLooking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients' lives every day. If this sounds like a job you'd love, apply nowResponsibilities•Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly•Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently•Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases•Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload•Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic mannerQualifications•Previous customer service or sales experience preferred•Excellent and empathetic verbal and written communication skills required•High school diploma or equivalent needed, while a Bachelor's degree is desired•Proficiency with Microsoft Office products, especially Microsoft Excel•Solid data entry, spreadsheet management, and computer skills

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