Medical Director

Join Us on Our Mission to Transform Healthcare

Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and the broader healthcare continuum.

A robust community of thoughtful, talented physician leaders who want to transform healthcare through their experience, skill and cultural leadership

Smaller patient panels to allow time with patients and proactive investment in their health

Average of 15 patients per day

More time with patients: 40- and 20-minute visit types

Robust administrative and clinical support with a comprehensive care team that includes MAs, Scribes, Community Health Workers and RN Care Managers

Additional administrative time for provider management, coaching, and supporting organizational strategy

What You'll Do

As the

Medical Director

for our (Tryon, NC) clinic, you will provide day-to-day leadership for the clinic teams and deliver high-quality care, an exceptional patient experience and a best-in-class culture, acting as a Champion of the Hopscotch Care Model and a Culture advocate for your team and your patients. Specifically, you will:

Provide leadership, oversight and support for the team

to drive day-to-day execution against critical priorities to enable high-quality care, a great patient experience, engagement across the team and a best-in-class culture

Define objective goals and top priorities

for the clinic and for each member of the team, in partnership with Hopscotch central team members, to support clinical, growth, and culture

Define team and culture priorities,

in collaboration with Care Center Manager, ensure time/resources are invested to build and maintain a great culture and drive engagement of the team

Champion the Hopscotch Care Model and brand in the community , sharing the mission and spreading the word to enable more Medicare patients to receive this enhanced level of care

Ensure operational needs are proactively and collaboratively managed with the Care Center Manager , including provider coverage to ensure patient care is continuous

Set the curve for Care team and across Care Centers

through clear understanding and execution to deliver care in the Hopscotch care model, a commitment to results, quality and excellence and by executing against key workflows and processes to enable the model

Management of Providers

including ensuring all Providers complete administrative tasks and utilize indirect care hours appropriately, managing their panels and completing documentation

Lead by example and drive execution across tea ms by role modeling workflow efficiencies including accurate and timely manner for preparation, delivery and follow through of patient visits, including documentation and coding

Actively participate in all Clinical Forums , providing feedback, driving action and ensuring that key discussion points and takeaways are cascaded to your clinic Providers and other team members as appropriate

Coaching and Mentoring of Providers

in order to support integration, transformation, and on-going operational excellenceat the clinic, including but not limited to comprehensive care model training, migration to athena EMR, renovations of the clinic, onboarding of new care teams roles, and reassignment of roles for the existing team members

Partner with the Care Center Manager

to outperform against target metrics and outcomes, including patient experience, STARS/HEDIS, care coordination, utilization and cost of care, through collaboration and engagement of your clinical care team

Drive excellence with a continuous-improvement mindset , following evidence-based guidelines and innovating on care models that solve real problems for our patients

Provide high-quality patient care

in the comprehensive and interdisciplinary care model of Hopscotch health to deliver best-in-class outcomes and results for your dedicated patient panel

Provide direct oversight of your clinical care team , including Hopscotch Advanced Practitioner, Medical Assistant, Care Manager, Community Health Worker and others

Proactively communicate across the care team and advocate for the patient , understanding patient needs, developing care plans and delivering care to enable positive outcomes

Deliver comprehensive primary care services to a dedicated panel of patients , including office visits and telehealth visits for routine and acute primary care issues. This includes delivery of all types of patient visits, including Annual Wellness Visits, as well as patient outreach, triage, and care in the community as needed

Develop trust with patients and caregivers,

help them garner trust in broader care team, engage them to educate on care plans and strategies for wellness and prevention

Support the Hopscotch mission and vision

through your leadership around talent and culture, clinical innovation and compliance/best practices to enable success

Cultivate a culture of high performance, service to patients, and continuous improvement that values learning and a commitment to quality

Foster a culture of communication, collaboration, and positivity with a focus on results and accountability

Help attract, develop, and retain talent across the organization

Demonstrate commitment to value-based care and compliance in clinical leadership, ensuring standards are well-defined and met

Monitor and understand best practices and evidence-based approaches in care and work across Hopscotch team to incorporate best practices and new approaches to enable patient outcomes

Message concerns and risks regarding patient care, team, or culture to leadership and propose solutions

Act within the Hopscotch Code of Conduct at all times and live the Hopscotch mission and values

Represent Hopscotch Health in the community and provides community-based education, engagement, and participation in events such as health fairs/conferences

Talent and Culture :

Value-Based Care and Clinical Excellence :

Other Hopscotch Priorities:

About You

Youll be a great fit for this position if you have 5+ years of post-Residency experience and have experience in managing teams. You must be Board Certified in Internal Medicine or Family Medicine, have an active, non-probationary North Carolina state medical license, and be authorized to work in the US. An ideal candidate will also have:

Familiarity with innovative clinical models, specifically those that serve high acuity members

Experience with the Medicare population, including in-home care as well as documentation and compliance requirements

Experience caring for at-risk panel of patients

Experience using data and insights to drive action in a clinical setting

Experience leading, teaching, and training others, in both formal and informal ways

You also have a proven track record demonstrating:

High EQ and a collaborative and trust-driven working style

to quickly build relationships, internally and externally, to enable our work and culture.

Comfort with dynamic and sometimes ambiguous settings , showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment.

Ability to learn quickly and leverage critical thinking and perseverance

to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.

Willingness to act with courage, lean into conflict and foster the tough conversations

that need to happen to support our culture and success together

A service orientation,

demonstrating a patient centric mindset, going above and beyond for patient needs and creating a culture where your entire team does the same

From a cultural perspective, you are:

Committed to excellence and bring a growth mindset to everything you do

Patient- and mission-focused, with a passion for healthcare and service to the providers who deliver healthcare

Agile, yet thoughtful and can work effectively in a fast-paced, dynamic environment

Constantly seeking ways to simplify and improve how things are done, bringing a positive attitude to challenges

Team-first and lead with humility, setting the tone for others to do the same

Accountable, holding yourself and others to a high standard and seek to support and develop others

Willing to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds

Concise and articulate, drive towards clarity and deliver on your commitments

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