Guest Service Agent

3 weeks ago


New York, United States Tech Connected Full time

**Job Location**: New York City

**Position**: Guest Service Agent

**About the Role**:
We're seeking a motivated individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is comfortable and enjoyable.

**Key Responsibilities**:

- Greet guests with a warm and welcoming demeanor upon arrival.
- Check guests in and out efficiently, ensuring accurate information and payment processing.
- Answer phone calls and respond to inquiries, reservations, and requests.
- Provide information about hotel amenities, services, and local attractions.
- Assist guests with luggage, transportation arrangements, and other requests as needed.

**Requirements**:

- Excellent customer service and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy in handling guest information and transactions.
- Previous experience in hospitality or guest services is preferred but not required.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.

Pay: $19.00 - $23.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- New York, NY 10012 (preferred)

Work Location: In person


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