Supervisor - QA Train
4 weeks ago
General information Job Posting Title Supervisor - QA Train Date Thursday, June 6, 2024 City Milwaukee State WI Country United States Working time Full-time Description & Requirements Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve.We foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance. Our people make Maximus. Essential Duties and Responsibilities: - Establish and communicate monthly QA monitoring targets. - Manage QA team performance to ensure completion and achievement of established targets. - Provide required daily and monthly reports to leadership - Perform trend analysis based on QA evaluation results to improve call center performance and efficiency. - Utilize trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training. - Under direction of leadership, research, develop, and implement new features, technologies, new programs and methods to improve QA processes. - Possess knowledge and skills to perform all direct QA /Training functions if required. - Perform ad hoc research, reports, analysis, and other duties as assigned by Manager. - Ensure that all new-hire training classes and refresher classes are properly planned, created, and delivered by the training team. - Ensure individualized coaching is performed throughout new hire training. - Ensure a smooth transition of agents to the call center after training. - Review training surveys and integrate feedback to improve the training program. - Meet with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention. - Oversee training programs for outreach team, supervisors, leads, and other levels of levels of project staff. - Ensure all training material updates and improvements are made in a timely manner. - Develop and improve knowledge testing methods and technologies. - Perform ad hoc research, reports, analysis, and other duties as assigned by Manager. - hybrid position: must be able to work in the Milwaukee office when required - strong organization skills- ability to work independently - must meet established deadlines Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. - W2 knowledge EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Annual Base Pay Minimum for this Position $ 45,000.00 Annual Base Pay Maximum for this Position $ 50,000.00
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Supervisor - QA Train
3 weeks ago
Milwaukee, United States Maximus Services, LLC Full time**Description & Requirements** Moving people forward reflects our employees' shared desire to do something meaningful to help others succeed. That's why Maximus takes on today's challenges to define a better tomorrow. W e provide transformative technology services, digitally enabled customer experiences, and clinical health services that change...
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4 weeks ago
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IT QA Analyst
4 weeks ago
Milwaukee, Wisconsin, United States Baird Full timeThe Quality Assurance Analyst is focused on identifying testing needs and executing testing with the goal of providing quality software to our clients. A QA Analyst is aligned with one of our business unit aligned teams and is responsible for balancing their time across projects, reporting, performing independent test design and/or testing; and developing...
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IT QA Analyst
2 months ago
Milwaukee, Wisconsin, United States Baird Full timeThe Quality Assurance Analyst is focused on identifying testing needs and executing testing with the goal of providing quality software to our clients. A QA Analyst is aligned with one of our business unit aligned teams and is responsible for balancing their time across projects, reporting, performing independent test design and/or testing; and developing...
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Coordinator - QA
4 weeks ago
Milwaukee, United States MAXIMUS Full timeGeneral information Job Posting Title Coordinator - QA Date Wednesday, June 5, 2024 City Milwaukee State WI Country United States Working time Full-time Description & Requirements Ready to do...
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Coordinator - QA
2 weeks ago
Milwaukee, United States MAXIMUS Full timeGeneral information Job Posting TitleCoordinator - QADateWednesday, June 5, 2024CityMilwaukeeStateWICountryUnited StatesWorking timeFull-time Description & Requirements Ready to do something greater? We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we...
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4 weeks ago
Milwaukee, United States WEC Energy Group Full timeWEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Operations Supervisor...
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Operations Supervisor
4 weeks ago
Milwaukee, United States WEC Energy Group Full timeWEC Energy Group is one of the nations largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Operations Supervisor...
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Milwaukee, Wisconsin, United States WEC Energy Group Full timeWEC Energy Group is one of the nation's largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. Job Summary The Operations Supervisor...
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1 month ago
Milwaukee, United States WEC Energy Group Full timeWEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.Job Summary The Operations Supervisor...
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Operations Supervisor
4 weeks ago
Milwaukee, United States WEC Energy Group Full timeWEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.Job Summary The Operations Supervisor...
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Milwaukee, United States Autumn Lake Healthcare at Greenfield Full timeJoin our wonderful team as an Nurse Supervisor today!Autumn Lake Healthcare at Greenfield is an exceptional team-oriented company hiring for Nurse Supervisor! We provide our staff with the resources, tools, and training needed to succeed and grow in their current and desired future positions. We pride ourselves on our caring and compassionate management team...
