Senior Information Technology Administrator
1 month ago
Senior IT Administrator
We are seeking a skilled and experienced IT Administrator to join our team. The ideal candidate will have 7 to 10 years of experience and be proficient in managing help requests, fulfilling helpdesk needs, and overseeing system access and user provisioning. The role involves server configurations, hardware management (including laptops), and ensuring the smooth operation of IT systems.
**Responsibilities:**
- Manage help requests and fulfill them in a timely manner
- Assist with helpdesk operations
- Oversee system access and user provisioning
- Configure servers and manage server infrastructure
- Monitor helpdesk activities and escalate issues as needed
- Work with vendors to resolve technical issues
- Communicate effectively with end-users and provide technical support
- Organize helpdesk tickets and prioritize tasks
- Document procedures and maintain up-to-date documentation
- Perform server administration tasks such as patching and securing servers
**Qualifications:**
- 7 to 10 years of experience in IT administration
- Proficiency in Windows operating systems
- Experience with VMware and Active Directory
- Strong hardware management skills
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Familiarity with ERP systems is a plus
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