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Sr Applications Analyst

5 months ago

Dubuque, United States Rite-Hite Full time
Job Category: Customer Service & Contact Center Operations Schedule: Full time Job Description:

GENERAL DESCRIPTION OF POSITION

Rite-Hite Senior Applications Analyst is responsible for pre-sale application assistance, post-sale survey review for RH Door products, and to ensure proper application and maximize customer satisfaction. As Senior Applications Analyst, this position provides daily guidance and direction to other application analysts and/or customer support specialists. The incumbent is also responsible for assisting in the development of departmental training programs and application training for the field sales people.

REQUIRED QUALIFICATIONS

Qualified candidates willhave a sound knowledge of Rite-Hite's product lines, options and their safe application. In addition, knowledge of the trucking industry, competitive products and product liability/warranty constraints would prove beneficial. Incumbent must have excellent written and verbal communication skills and be able to effectively work with people to resolve problems. An Associate's degree (A. A.) or equivalent from two-year college or technical school and minimum three years related experience and/or training; or equivalent combination of education and experience required.

Addition Job Information

N/A

Company Description:

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.