Help Desk Analyst

7 days ago

Washington, United States NTT DATA Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert:

Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk Analyst to join our team in Washington, DC, USA. Job Duties: Answers the help desk line and responds to users’ requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels. Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. Maintains user information and documentation. Participates in ensuring that client requests via the ticketing system are managed to closure. Delivers results in support of achieving the organization’s service level agreements. Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems. Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing. Routes clients when appropriate to proper support queues. May identify opportunities for process improvements that contribute to the achievement of business metric goals. Solves problems consistently and completely with minimum supervision. Engages the required resources to ensure the client expectation is exceeded in a timely manner.

Basic Qualifications: Minimum 2 years of experience diagnosing and troubleshooting problems encountered with personal computer hardware, software and peripherals, and advising and assisting users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Security+ Certification Must have and maintain an Active Public Trust Clearance or higher clearance Preferred Qualifications: Undergraduate degree or equivalent combination of education and work experience

High School Diploma / GED + 4 additional years of experience = Bachelor's Degree Associates's Degree + 2 additional years of experience = Bachelor's Degree

#FEDSEC About NTT DATA Services NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market:

Washington DC Job Segment:

Help Desk, Information Technology, Cloud, Consulting, Application Developer, Technology

#J-18808-Ljbffr

  • Eappeal Help Desk Analyst

    1 week ago

    Washington, United States iQuasar LLC Full time

    **Job Summary**: **Required Qualifications** - The Analyst III position staff should have one or more years of experience using the Tyler Application Platform (TAP) and level III help desk support experience. - Requires high-level knowledge of the platform and direct experience providing customer support for system administrators and users. - Analyst III...

  • Help Desk Analyst

    1 week ago

    Washington, Washington, D.C., United States Sound Physicians Full time

    This role is a temporary contract, full time hours, 4-6 monthsAbout Sound:Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership, clinical...

  • Help Desk Analyst

    2 months ago

    Washington, United States Trillion Technology Solutions Full time

    Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...

  • Help Desk Analyst

    3 weeks ago

    Washington, United States Trillion Technology Solutions Full time

    Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must...

  • Help Desk Analyst

    2 weeks ago

    Washington, United States Sound Physicians Full time

    **This role is a temporary contract, full time hours, 4-6 months** **About Sound**: Sound Physicians is a leading physician partner to hospitals, health plans, physician groups, and post-acute providers seeking to transform outcomes for acute episodes of care. For 20 years our high-performing and affordable care models have combined physician leadership,...

  • Special Education Help Desk Analyst Journeyman

    4 weeks ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Special Education Help Desk Analyst Journeyman (Hybrid)Location: Washington, DCDuration: 12 Months+Job Description:The Special Education Help Desk Analyst is responsible for providing support to client employees and external customers on various data systems, including PowerSchool. The Analyst must have experience...

  • Special Education Help Desk Analyst Journeyman

    3 weeks ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Special Education Help Desk Analyst Journeyman (Hybrid)Location: Washington, DCDuration: 12 Months+Job Description:The Special Education Help Desk Analyst is responsible for providing support to client employees and external customers on various data systems, including PowerSchool. The Analyst must have experience...

  • Oracle Help Desk Analyst

    1 month ago

    Washington, United States Expression Networks Full time

    Expression is looking for an Oracle Help Desk Analyst to join our team. The position is 100% remote, but must be available for occasional on-site meetings in the Washington DC area. You will be supporting several DoD agencies in Oracle, including Budgets, federal accounting, and sub-ledger activities. The project supports sustainment activities for 24...

  • Oracle Help Desk Analyst

    5 days ago

    Washington, United States Expression Networks Full time

    Expression is looking for an Oracle Help Desk Analyst to join our team. The position is 100% remote, but must be available for occasional on-site meetings in the Washington DC area. You will be supporting several DoD agencies in Oracle, including Budgets, federal accounting, and sub-ledger activities. The project supports sustainment activities for 24...

  • Help Desk Analyst

    1 week ago

    Fort Washington, Pennsylvania, United States Geisinger Medical Management Corporation Full time

    ISS SOLUTIONSWho are we and what do we do? ISS Solutions helps clients meet a variety of goals-from leveraging technology that helps them achieve strategic objectives to proactively improving the speed and productivity of their IT infrastructure. We offer a wide range of services, including high-level consulting and system design, as well as practical,...

  • Help Desk Analyst

    2 weeks ago

    Washington, Washington, D.C., United States NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Help Desk Analyst to join our team in Washington, DC, USA.Job Duties:Answers the help desk line and responds to users'...

  • Help Desk Analyst I

    3 days ago

    Washington, United States American Federation of Government Employees Full time

    **CLASSIFICATION**: Temporary Help Desk Analyst I **I. INTRODUCTION AND ** The AFGE Information Technology Services Department handles the operation and development of Federation information systems infrastructure, the support of its users, and business processes. The department is an integrated team consisting of operations, development, and information...

  • Help Desk Analyst

    2 weeks ago

    Washington, DC, United States NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk Analyst to join our team in Washington, DC, USA. Job Duties: Answers the help desk line and responds...

  • Help Desk Analyst

    23 hours ago

    Washington, DC, United States NTT DATA Services Full time

    Req ID: 286272  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk Analyst to join our team in Washington, DC, USA. Job Duties: Answers the help...

  • Help Desk Analyst

    2 weeks ago

    Washington, United States cyber technology innovations Full time

    **Help Desk Technician - Desktop Deployment**: The primary responsibility for a Desktop Deployment Technician is to deploy systems to end users in an federal government organization. The technician may also take on additional role focusing on IT Service Desk. The Desktop Deployment Technician manages desktop/laptop inventories. The professional has to make...

  • Help Desk Analyst

    2 days ago

    Washington, United States iQuasar LLC Full time

    **RESPONSIBILITIES**: - Demonstrate technical knowledge and experience with setup, support configuration, and troubleshooting for - Microsoft Windows 10 - Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint) - Microsoft Project/Visio - HP Desktops/Laptops/Tablets - iPhones and iOS - Professional experience...

  • Help Desk Manager

    1 week ago

    Washington, United States Howard University Full time

    The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. The Help Desk Manager plays a vital role in Howard University's Enterprise Technology Services department,...

  • Help Desk Specialist

    2 weeks ago

    Washington, United States CMT Services Inc Full time

    Job DescriptionJob DescriptionSalary: Disclaimer:By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.ABOUT US:CMT Services, Inc. is a dynamic and growing small business supporting...

  • Lead Help Desk Business Analyst

    1 month ago

    Washington, United States Fusion Technology Full time

    Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an...

  • Lead Help Desk Business Analyst

    3 weeks ago

    Washington, United States Fusion Technology Full time

    Lead Help Desk Business Analyst Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an...