Part-Time Bilingual Call Center Agent

2 months ago

Irving, United States CHUCK E CHEESE Full time

At CEC Entertainment, we build careers around great food, family, and fun Our purpose and our passion is to create the best place for kids and families to eat and play

Job Description

Calling all BILINGUAL Customer Service and Call Center Professionals

CEC Entertainment is currently recruiting for Part-Time Bilingual Call Center Agents to join our team (Internally known as Party Planners). You must be able to speak, read and write in both English and Spanish. CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants.

We offer a fun and rewarding environment with set schedules, monthly contests, and a casual dress code These are great positions for experienced call center agents, high school students currently enrolled in a vocational program, or college students. If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration Must have open availability for evenings and weekends.

Responsibilities:

  • Must be Bilingual and able to communicate in English and Spanish.
  • Able to work a flexible schedule, including weekends, to support business needs.
  • Take incoming telephone calls from our Chuck E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist guests in scheduling fundraising events.
  • Responds appropriately to our Chuck E. Cheese guest objections and questions.
  • Delivers accurate description of service regarding birthday parties and fundraising campaigns.
  • Records each call by accurately documenting status and comments in the appropriate database or platform.
  • Increase birthday party sales by delivering excellent customer service and upselling our party package options.
  • Minimize guests' hold times by following all processes.
  • Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Education and Experience:

  • High school diploma or equivalent required. Post-high school education is a plus. In lieu of an H.S. Diploma and 1-year experience, a candidate may currently have been enrolled in a High School Vocational Program or attending College.
  • Bilingual - English/Spanish required.
  • 1 year of call center/customer service experience highly preferred.
  • 1 year of sales experience preferred.

Job Requirements:

  • Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
  • Basic computer skills (i.e. typing -35 wpm, data entry, Internet savvy, MS Windows, and Outlook).
  • Strong interpersonal and customer service skills with a sales mentality.
  • Ability to accurately interpret information, demonstrate problem-solving skills and analytical thinking.
  • Ability to work under pressure and maintain a friendly and customer service orientated persona.
  • Ability to work efficiently both independently and as part of a team.
  • Ability to prioritize work to meet deadlines and productivity goals.

Physical Demands:
To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 - 25 lbs. Incumbent must use a computer, with the repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions is included.

#Diversity #Equity #Culture

The Company:

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.

As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.

Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

* * *

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

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