Patient Experience Specialist

3 months ago

Buffalo, United States Chsbuffalo Full time

**Patient Experience Specialist (Customer Service) Revenue Management II**

Location: Buffalo, NY, United States

Share: mail **Job Description**

**Facility:** Administrative Regional Training Cntr

**Shift: Shift 1**

**Status:** Full Time **FTE: 1.000000**

**Bargaining Unit:** ACE Associates

**Exempt from Overtime:** Exempt: No

**Work Schedule:** Days and Evenings

**Hours:** Between 7a-7p

Summary:

Responsibilities:

**EDUCATION**

* High School diploma or equivalent required

**EXPERIENCE**

* Customer service experience preferred

* Knowledge of Healthcare preferred

* Physician office experience preferred

* One (1) year of experience in a customer service or call center setting preferred

**KNOWLEDGE, SKILL AND ABILITY**

* Possesses basic customer service skills and empathy while interacting with patients

* Demonstrates excellent, active listening skills

* Shows comfort with Microsoft Word and Excel

* Works well with computers and possesses good typing skills

* Demonstrates a personal commitment to promoting high performance

* Strives for continuous improvement

* Maintains high energy and a positive attitude

* Excellent time management, organizational and problem-solving skills

* Strong oral and written communication skills

* Thinks quickly and uses appropriate judgment

* Demonstrates diplomacy and patience while interacting with consumers and colleagues

* Demonstrates regular, consistent and punctual attendance. Must be able to work variable schedules

* Able to interact with staff, colleagues and stakeholders in a respectful manner

* Maintains a neat and professional appearance

**WORKING CONDITIONS**

**ENVIRONMENT**

* Normal heat, light space, and safe working environment; typical of most office jobs

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