Account Manager
3 weeks ago
Location: Dallas, TX (Hybrid)
Reporting to: Manager, Account Management
Start Date: June 3rd, 2024
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put, Hippo exists to protect the joy of homeownership.
About This Role:
Hippo is looking for an Account Manager to join our team with a start date of June 3rd, 2024. Account Managers use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Account Managers identify the best Personal Lines coverage for our customers, based on the customers' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities include managing customer communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines cross selling and rounding out exiting customer accounts through third party carriers.
Work environment:
- Hybrid - Must work from Hippo office for 3 days a week
- Schedule requirements: Must be able to work 8-hour shift Mon - Sat. between 8AM - 7PM
- Sales expertise - understanding of the sales process, key terminology, and ability to close the sale
- Active Listening - Being fully present, making customer feel special, be a credible source of insurance information, seek clarification and listening for what isn't said (e.g., tone and emotional language)
- Product knowledge
- Problem-Solving and Critical Thinking - Ability to analyze situations and available information to create a strategic approach/overcome objections
- Goal Driven - self-starter that is motivated by commissions and quotas
- Clear written and oral communication and ability to explain complex terms in easy-to-understand language
- Emotional Intelligence/Empathy - Ability to quickly read emotions and preferences of customers and adjust response accordingly
- Resourcefulness - ability to navigate multiple systems, 3rd party carrier resource libraries, Hippo Learning Management System, underwriting guidelines and other resources to obtain necessary information
- Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage
- Use a consultative approach to acquire an understanding of customers insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products. Product recommendations include Hippo Products and third-party products
- Proactively contact current Hippo Agency customers to initiate conversation on additional Hippo and third-party products. Where applicable, assist customers transition from Hippo policy to a 3rd party carrier
- Use Hippo proprietary software, Gator, to quote products that meet customer insurance objectives and, when applicable, gather necessary information such as underwriting information, credit info, prior insurance coverage, loss history, details of the insurable property from the customer to bind the new policy
- Maintain a working knowledge of all available products to enhance service and sales ability
- Adhere to company policies and procedures, as well as maintain strict confidentiality
- Maintain customer's account information in Salesforce, documenting conversations in activity log, sending confirmations to customers, and adhering to all other automation procedures
- Reviewing insurance applications to ensure they are complete and accurate
- Self-motivated and able to work in a fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
- Follow-up on trailing documents to ensure a complete application is received
- Assist with basic service questions on Hippo and 3rd party carrier products
- 3+ years' experience in Insurance Property & Casualty, required or equivalent experience in similar role such as customer service, sales or health care benefit administration
- Intermediate PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, Outlook, Teams, etc.) and ability to effectively learn and utilize proprietary Hippo systems and 3rd party carrier platforms
- Ability to simultaneously navigate between multiple applications and windows
- Strong written and oral communication skills
- Ability to communicate complicated information to customers in easy-to-understand terminology
- Currently hold, or have held a P&C License in the last 12 months
- Experience with Salesforce, Amazon Connect
- Have a desire to help others protect their future
- Are focused on learning and development to enhance your industry knowledge and expertise
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k) retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
- Hippo Habitat - Irving TX. Snacks and drinks available and catered lunches for onsite employees
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo CCPA
-
Accounting Manager
2 days ago
Dallas, United States CornerStone Professional Placement Full timeCornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...
-
Accounting Manager
4 hours ago
Dallas, United States WPP, plc Full timeManage General Ledger transactions for Non-Media Business Units as set out by the Chief Accounting Officer Oversee the Knowledge Transfer process for business units going live in Workday Utilize Workday Financials software to manage processing of Gen Accounting Manager, Accounting, Manager, Staff Accountant, Officer, Processing
-
Accounting Manager
5 days ago
Dallas, United States CornerStone Professional Placement Full timeCornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...
-
Accounting Manager
7 days ago
Dallas, United States CornerStone Professional Placement Full timeCornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...
-
Accounting Manager
16 hours ago
Dallas, United States CornerStone Professional Placement Full timeCornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...
-
Accounting Manager
1 week ago
Dallas, United States CornerStone Professional Placement Full timeCornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B collections, and performance management for three AR Specialists. Qualified candidates must...
-
Accounting Manager
2 days ago
Dallas, United States VIP Full timeJob Description: We are assisting our Irving, TX client in search for an Accounting Manager. This role will be responsible for overseeing the accounting department. Responsibilities: Oversee the accounting department. Manage A/P, A/R, payroll, general ledger, and financial statements. Comply with accounting policies and procedures. Prepare and assist with...
-
Accounting Manager
3 weeks ago
Dallas, United States Sendero Consulting Full timeJob DescriptionJob DescriptionSendero is seeking an experienced Accounting Manager. This role will have the opportunity to drive continuous improvement and compliance, influence strategic plans, and lead projects and a team. The Accounting Manager reports directly to the Director of Accounting and Finance, is part of the Internal Operations team, and is not...
-
Account Manager
3 weeks ago
Dallas, United States forhyre.com Full timeJob Description Job Description We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Your responsibilities include developing strong relationships...
-
Accounting Manager
2 days ago
Dallas, United States Remington Full timeJob Description Responsibilities: Manage and oversee the month end/quarterly close process for the property level, including preparation/review of journal entries.Oversee the Property tax reconciliation process to ensure tax calculations are performed accurately and all documentation is complete and obtained in a timely manner.Review balance sheet...
-
Accounting Manager
2 weeks ago
Dallas, United States PrincetonOne Full timeJob.com Search combines expert recruitment teams with smart tech and a candidate-driven platform to expedite the hiring process. The Accounting Manager, under the direct supervision of the Director of Accounting, is responsible for the supervision and control of account payable, account receivable, general ledger functions and staff. This position requires...
-
Accounting Manager
3 weeks ago
Dallas, United States Advanced MedAesthetic Partners Full timeDescription Advanced MedAesthetic Partners (AMP) is a platform of elite aesthetic practices throughout the United States partnering together as thought leaders and innovators in the industry. AMP offers a hybrid support organization combining a professional business services team with the autonomy of private ownership to allow for transformative growth....
-
Accounting Manager
6 days ago
Dallas, United States KNM Resources Full timeJob DescriptionJob DescriptionCompany Summary:MN8 Energy serves enterprise customers on their journey to an electrified, decarbonized world by providing renewable energy and related services.With a more than 3.2 gigawatt solar fleet comprised of over 875 projects across 28 states, over 270 megawatts of battery storage projects, and EV charging solutions, MN8...
-
Account Manager
4 weeks ago
Dallas, United States Forhyre Full timeJob DescriptionJob DescriptionWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Your responsibilities include developing strong relationships...
-
Account Manager
1 week ago
Dallas, United States Penn Foster Inc Full timeAs an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a...
-
Accounting Manager
1 week ago
Dallas, United States CornerStone Staffing Full timeJob DescriptionJob DescriptionAccounting ManagerCity: DallasState: TexasZip: 75244CornerStone Professional Placement is seeking an Accounting Manager for a client in the insurance industry in North Dallas. As the Accounting Manager, you will be responsible for managing the day-to-day operations of the Accounting Department, including AP, AR, B2B...
-
Senior Accountant
3 days ago
Dallas, United States NorthPoint Search Group Inc Full timeSenior Accountant / Accounting Manager The Senior Accountant / Accounting Manager will be responsible for providing financial and business analysis support for the Construction Department. The role will lead all financial forecasting and analysis activities for the division while partnering with IT and other Accounting divisions to provide a high level of...
-
Accounting Manager
1 week ago
Dallas, United States Careerbuilder-US Full timeAccounting Manager duties and responsibilities Oversee and manage the general accounting functions and staff including accounts payable, general ledger, fixed assets, bank reconciliations Assist with annual audit workpapers and reconciliations Assess current practices and procedures and make recommendations for improvements to streamline and automate...
-
Accounting Manager
1 week ago
Dallas, United States Careerbuilder-US Full timeAccounting Manager duties and responsibilities Oversee and manage the general accounting functions and staff including accounts payable, general ledger, fixed assets, bank reconciliations Assist with annual audit workpapers and reconciliations Assess current practices and procedures and make recommendations for improvements to streamline and...
-
Accounting Manager
4 hours ago
Dallas, United States Careerbuilder-US Full timeAccounting Manager duties and responsibilities Oversee and manage the general accounting functions and staff including accounts payable, general ledger, fixed assets, bank reconciliations Assist with annual audit workpapers and reconciliations Assess current practices and procedures and make recommendations for improvements to streamline and automate ...
