Temporary Call Center Operator

7 days ago

Falls Church, United States Tahirih Justice Center Full time

Job Type

Full-time, Temporary

Description

The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and education. Our programs efficiently and effectively leverage donated professional services from a vast network of attorneys, medical professionals, and other experts to serve as many immigrant survivors as possible. By amplifying the experiences of survivors in communities, courts, and Congress, Tahirih's mission is to create a world in which all people share equal rights and live-in safety and with dignity. [ Learn more about Tahirih's Values, including our Commitment to Anti-Racism ].

The Call Center Operator will answer and respond to service seeker and client calls. This position requires an individual with an

understanding of trauma informed practice who will implement a client centered approach to supporting survivors of gender-based violence. This role reports to the Director of Client Experience.

ESSENTIAL FUNCTIONS

  • Respond to day-to-day calls and voicemails from service seekers
  • Screen survivors for services using our client management database
  • Provide safety planning as needed to service seekers
  • Provide referrals to legal organizations to all callers, and social services referrals as needed
  • Enter and maintain relevant data into client management database
  • Participate in monthly team meetings
This Job Description is not designed to cover a comprehensive listing of activities that are required of the employee. The precise duties and responsibilities of the job may change over time.

Requirements

Successful candidates generally possess
  • One to three years of customer/client services experience
  • Ability to manage sensitive calls dealing with domestic violence and other types of violent abuse in a trauma informed manner.
  • Ability to listen attentively and demonstrate compassion and empathy for service seekers.
  • Strong interpersonal skills and ability to communicate with individuals from different cultural backgrounds.
  • Demonstrated proficiency in Microsoft Outlook, Excel, PowerPoint, and Word is required.
  • Highly organized, with the capacity to work independently to quickly problem solve and enhance office
  • efficiency.
PREFERRED QUALIFICATIONS
  • Fluency in a second language, Spanish or French preferred
  • Prior experience work for a hotline or domestice violence call center
Tahirih Justice Center is committed to equal opportunity and promotes equity and transparency as core values. Tahirih practices inclusiveness in decision making through the use of consultation with employees throughout the organization. Tahirih does not discriminate against any person on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, ability, gender, marital status, veteran status, sexual orientation, genetic information, arrest record or any other characteristic protected by applicable federal, state or local laws. Applicants committed to equity from all backgrounds, experiences, abilities and identities are encouraged to apply.

Compensation: The hourly rate for this role is $25.00 per hour. This position is expected to start on October 21, 2024 and end on January 17, 2024 with a time committment of 35 hours per week.
  • Tahirih works with a hybrid approach supporting both remote and in office work.

Work Authorization:

Candidates must be authorized to work in the United States.

Salary Description

$25 per hour

  • Temporary Call Center Operator

    7 days ago

    Falls Church, United States Tahirih Justice Center Full time

    Job Type Full-time, Temporary Description The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and...

  • Temporary Call Center Operator

    1 month ago

    Falls Church, United States Tahirih Justice Center Full time

    Job DescriptionJob DescriptionDescription:The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and...

  • Call Center Representative

    3 months ago

    Falls Church, United States NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC Full time

    Job DescriptionJob DescriptionWe are a BUSY, patient-centered, 18-doctor private ophthalmology practice with three offices: Fairfax, Falls Church, and Alexandria. We are looking for a full-time, experienced, energetic, hard-working Call Center Representative to provide exceptional service for our patients.Call Center Representative position is responsible...

  • Temporary Accounts Payable Specialist

    1 month ago

    Falls Church, United States Tahirih Justice Center Full time

    Job DescriptionJob DescriptionDescription:The Tahirih Justice Center is a national, nonprofit organization that serves women, girls, and other immigrant survivors fleeing gender-based violence. Our interdisciplinary, trauma-informed model of service combines free legal and social services with bridge-building policy advocacy and research-based training and...

  • Center Operations Manager

    4 weeks ago

    Falls Church, United States Ally Behavior Centers Full time

    Job DescriptionJob DescriptionWe are hiring a Center Operations Manager for our upcoming clinic in Tysons, VA!Ally Behavior is a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA)...

  • Center Operations Manager

    1 month ago

    Falls Church, United States Ally Behavior Centers Full time

    Job DescriptionJob DescriptionWe are hiring a Center Operations Manager for our upcoming clinic in Tysons, VA!Ally Behavior is a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA)...

  • Call Center Confirmer

    3 months ago

    Falls Church, United States Ameritech Construction Full time

    Job DescriptionJob DescriptionThis is a great opportunity for someone who has proven experience speaking persuasively by phone with lots of different personalities. You will be compensated with a salary plus bonus and benefits.Do you work well in a fast-paced environment? You need excellent conversational skills, a strong worth ethic and persistence. You...

  • Assistant Call Center Supervisor

    1 week ago

    Wichita Falls, United States Union Square Credit Union Full time

    Job DescriptionJob DescriptionDescription:Interested in joining the Union Square team?Recently certified as a Great Place to Work®, Union Square offers competitive salaries and robust benefits, including credit union-paid medical & dental insurance, telemedicine, life & disability insurance, long-term care, voluntary vision insurance, and paid time off. We...

  • Receptionist (PRN/On-Call)

    4 weeks ago

    Falls Church, United States Goodwin House Full time

    Job DescriptionJob DescriptionCelebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource....

  • Receptionist (PRN/On-Call)

    3 weeks ago

    Falls Church, United States Goodwin House Full time

    Job DescriptionJob DescriptionCelebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource....

  • Confirmation Call Center Manager

    1 week ago

    Cuyahoga Falls, United States Bath Planet Full time $40,000 - $80,000

    Job DescriptionJob DescriptionConfirmation Call Center ManagerCreating a fresh solution to bath remodeling, Magic Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Confirmation Call Center Manager

    6 days ago

    Cuyahoga Falls, United States Bath Planet Full time

    Job DescriptionJob DescriptionConfirmation Call Center ManagerCreating a fresh solution to bath remodeling, Magic Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and...

  • Confirmation Call Center Supervisor

    2 days ago

    Cuyahoga Falls, Ohio, United States Bath Planet Full time

    About the RoleBath Planet is seeking an experienced Confirmation Call Center Manager to join our team in our Cuyahoga Falls office. As a key member of our customer service team, you will be responsible for ensuring seamless communication with our customers and resolving any issues that may arise.Key ResponsibilitiesSchedule and confirm appointments with...

  • Confirmation Call Center Supervisor

    2 days ago

    Cuyahoga Falls, Ohio, United States Bath Planet Full time

    About the RoleBath Planet is seeking an experienced Confirmation Call Center Manager to join our team in our Cuyahoga Falls office. As a key member of our customer service team, you will be responsible for ensuring seamless communication with customers, resolving conflicts, and driving sales growth.Key ResponsibilitiesSchedule and confirm appointments with...

  • Registered Nurse

    3 days ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the RN Nursing team at Avera! Magnet Recognized: Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health...

  • Healthcare Call Center Representative

    6 days ago

    Cuyahoga Falls, Ohio, United States Unity Health Network Full time

    **Job Summary**Unity Health Network is seeking a highly skilled and compassionate Medical Call Center Agent to provide exceptional support to our medical offices. As a key member of our team, you will be responsible for answering incoming calls, scheduling appointments, and responding to patient inquiries.**Key Responsibilities**Provide timely and accurate...

  • Registered Nurse

    2 months ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the RN Nursing team at Avera! Magnet Recognized:  Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health...

  • Registered Nurse

    3 months ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the RN Nursing team at Avera! Magnet Recognized:  Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health...

  • Registered Nurse

    3 months ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the RN Nursing team at Avera! Magnet Recognized:  Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal...

  • Registered Nurse

    2 months ago

    Sioux Falls, United States Avera McKennan Hospital Full time

    Join the RN Nursing team at Avera! Magnet Recognized:  Avera McKennan Hospital & University Health Center has received consecutive ANCC Magnet re-designations for meeting rigorous standards for nursing excellence and job satisfaction. Culture:  Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health...