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3 months ago
Customer Support Specialist
Our client is looking for a Customer Support Specialist. This role is crucial in ensuring excellent service standards and maintaining high customer satisfaction within a dynamic project environment.
This role is onsite in Austin, Texas.
Customer Support Specialist Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat with efficiency and professionalism.
- Troubleshoot issues and provide timely solutions to customers, ensuring a seamless service experience.
- Maintain a solid understanding of company products, services, and software tools to effectively resolve queries and guide customers.
- Document customer interactions, transactions, comments, and complaints for continuous improvement.
- Collaborate with technical teams to report recurring problems and suggest improvements.
- Provide feedback from customers to relevant departments to help optimize customer services and project outcomes.
Support Specialist Qualifications
- Proven background in customer service or call center environments.
- Dependable and able to handle responsibilities in a fast-paced setting.
- Demonstrates intelligent problem-solving and decision-making skills.
- Proficient with various software tools and platforms, with the ability to learn new technologies quickly.
- Strong communication skills, both verbal and written.
- High school diploma required; further education or certification in customer service or related fields is a plus.
Compensation:$18-$22/hr. (DOE)Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
