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Asst Director of Student Financial Services
2 months ago
Knox College invites applications for the full time, 12-month position of Assistant Director of Student Financial Services. As the successful candidate, you will provide a full range of financial aid and student account counseling services for current and prospective students and their families; analyze and verify financial aid applications; award financial aid based on federal, state, and institutional policies; and participate in outreach activities both on- and off-campus. You will also play a key role in utilizing new technologies and leading initiatives to help us improve the delivery of financial aid and related services.
Essential Functions:
RESPONSIBILITIES AND DUTIES
- Award applicants with federal, state, and institutional awards in accordance with student eligibility and institutional policy
- Verify financial aid applications using federal tax transcripts, verifications forms, etc.
- Determine eligibility for Parent PLUS loans
- Identify, determine, and approve special circumstances warranting professional judgment modifications
- Review enrollment after add/drop period to determine student aid eligibility
- Review and process student aid adjustment requests such as part-time adjustments, additional loan requests, housing status changes, etc.
- Work with students regarding their student accounts and payment plans
- Review reports to ensure compliance with federal regulations such as over awards, Pell LEU issues, loan limit issues, CFLAGS, etc.
- Award financial aid to study abroad students based on revised cost of attendance information; and determine eligibility for alternative loans.
- Maintain current knowledge of federal/state regulations and institutional policy.
- Attend financial aid workshops, training sessions, and conferences
- Assist with development and maintenance of financial aid policy and procedures manual
- Coordinate with other offices on campus such as Business Office, Registrar, Admissions, etc.
- Other duties as assigned by Assistant Vice President for Student Financial Services
- Participate in financial aid outreach such as:
- Admissions Open Houses and recruitment events,
- High school financial aid nights
Required:
- Bachelor's degree.
- Three to five years of related experience in a financial aid office or equivalent experience in a higher education setting.
- Excellent customer service, communication, and problem-solving skills.
- Ability to work independently and adapt to a changing environment.
- Proficient with Microsoft Office.
- Experience with PowerFAIDS.
- Experience in working in a paperless financial aid office.
- Exceptional interpersonal, communication, and public speaking abilities; and talent for developing
relationships with multiple constituencies. - Excellent organizational skills and ability to manage multiple projects simultaneously.
- Ability to organize and prioritize work, manage complex tasks, and complete multiple projects on time
while working independently and having the resourcefulness, flexibility, and initiative to adapt to
constant change. - Ability to adapt to a changing work environment.
- Ability to work autonomously as well as part of a team.
