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Manager Digital Training

4 months ago

Allentown, United States PPL Full time

Company Summary Statement :
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPLs companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview:

This position will partner with key leaders in the IT organization to facilitate the development and delivery of best-in-class interactive user experience and learning solutions to drive internal effectiveness. Manage and provide direction to the Digital Training & Enablement team and deploy targeted solutions that drive results. Evaluate the effectiveness of learning content and programs and collaborate with the business partners on identifying content gaps and/or opportunities for future improvements. Applying an enterprise-wide lens and digital mindset to digital training strategies and digital workplace experience is essential to this role.

Responsibilities:
  • Provide leadership and mentorship to the Digital Training & Enablement team. Management responsibilities include employee development, hiring, and training; planning, assigning, and directing work; performance management and coaching
  • Building partnerships among key stakeholders and business leaders to ensure that digital workplace initiatives support business outcomes.
  • Lead and participate in the design, development, delivery, and maintenance of high-quality learning content and learning programs including analysis of business needs, solution recommendation, design, development, implementation, and evaluation/follow-up
  • Develop, implement, and maintain standard operating procedures to ensure consistent development, quality control, brand management and delivery of all training programs
  • Incorporate current and emerging learning technology, tools and platforms that allow for efficient, modern, engaging learning for diverse, geographically dispersed, and mobile audiences
  • Continually develop knowledge, understanding and application of adult learning principles, theories, and concepts in the learning field, and stay current with new learning trends, design techniques and technologies
  • Establish metrics and evaluate the effectiveness of learning programs
  • Apply a deep understanding of adult learning theory, competency development, assessment, engagement, instructional design, experiential learning, and leader-led learning to ensure effective, efficient, and scalable designs as well as a consistent learner experience
  • Create a collaborative and innovative environment to foster creativity, open-collaboration, and sharing of ideas
  • Integrate emerging educational and instructional technologies that can bring innovative and creative approaches to the design of online courses and better the learners experience
  • Updates and maintain SharePoint Online training sites to provide training resources for learners
  • Other duties assigned


Qualifications:

Basic Qualifications

  • Bachelors degree and a minimum of 10 years combined experience in development and delivery of training and education and implementation of new information technology..
  • A minimum of 5 years experience successfully managing multiple priorities and projects through successful delivery and implementation under time and budget pressure, and a minimum of 5 years experience in training delivery and/or instructional design.

Preferred Qualifications

  • Masters degree in Organization Development, Instructional Design, Learning, Leadership, Psychology, or other related fields preferred
  • Experience in large multi-state or global company and/or large-scale acquisitions/mergers
  • Advanced knowledge of instructional design principles, competency models, assessment models, and educational theories, including adult learning theory preferred
  • Change management certification is desirable
  • General supervision and management experience