Customer Service Superintendent
5 months ago
Improving quality of life, one home at a time.
At Rausch Coleman Homes, we honor God through our commitment to Integrity and Excellence in all aspects of homebuilding. We place the highest value upon the customer by exceeding expectations, and upon our team members by committing to professional development. We aspire to build the best quality affordable homes and we hold ourselves accountable to that goal.
Rausch Coleman Homes is a top 25 homebuilder and one of the largest private builders in the United States. For over 65 years, we've helped families better their lives and achieve their dream of home ownership. Recognized as a Best Place to Work in Alabama, Arkansas, Oklahoma, and Texas, Rausch Coleman Homes offers competitive pay, health insurance, 401k, generous paid time off, and much more. For more information about what it's like to work for Rausch Coleman Homes, including a more comprehensive listing of company benefits, please visit careers.rauschcoleman.com .
Position Summary
The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
- Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes
- Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations
- Review and assess requested repairs for validation
- Acts as the coordinator and liaison with vendors in completing repairs
- Performs repairs not requiring a professional license
- Performs Move In, Move Out and Tenant Turn process
- Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs
- Performs periodic inspections on occupied properties
- Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs
- Conducts periodic inspection of vacant units for market-ready condition
- Update job and market knowledge on an ongoing basis
- Minimum of 2 years' experience in construction or a related field
- Ability to work as part of a team
- Ability to lead and coordinate Trade Partners
- Competency in MS Office and relevant databases and software
- Customer focus and bottom-line orientation
- Ability to operate under solid pressure and meet tight deadlines
- Physical Demands Pushing and pulling heavy items on a regular basis
- Frequently lifting items of varying weights
- Extended periods of standing or sitting
- Periodic stooping, kneeling, and bending
- Medical Insurance - PPO and HDHP Options
- HSA - with eligible HDHP
- Dental and Vision Insurance
- 401(k) - includes company match of up to 5%
- Generous Paid Time Off (PTO)
- Paid Maternity and Paternity Leave
- Adoption Assistance and Leave
- Tuition Assistance
- And More
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