Welcome Center Attendant

2 weeks ago

Southport, United States Bald Head Island Club Full time
Position Description Summary

The Welcome Center Attendant is responsible for the professional and timely gatekeeping of the Club's entrance, ensuring only authorized persons are admitted.

Role & Responsibilities
  • Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
  • Provide immediate attention to all Members and guests upon arrival
  • Refer to each Member by name with a friendly and outgoing demeanor
  • Be knowledgeable about Club events, hours of operation, outlet locations, and other general Club information that may be pertinent to Members
  • Check/scan all ID cards as Members and Employees enter the premise
  • Do not admit any unauthorized people into the Club grounds
  • Advise management of any complaints as soon as they occur
  • Keep the Welcome Center clean, organized, and presentable at all times
  • Complete all opening, side, & closing duties, as instructed
  • Be detail-oriented and able to prioritize in a fast-paced environment
  • Solve problems, work as a team, be a leader, and inspire happiness
  • Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations
Qualifications & Education Requirements
  • Ability to communicate effectively and professionally
  • Willingness to learn and accept instruction
  • Be dependable, prompt, and team-oriented
  • Must possess a positive attitude and good work ethic
  • High-end customer service experience in a hospitality or private club environment preferred

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