Reservation Assistant Full-Time

4 weeks ago

Southport, United States Bald Head Island Club Full time
Position Description Summary

The Reservations Assist will partner with the reservations team to aid our Members and guests in making dining reservations, accomplished through courteous professionalism and welcoming hospitality.

Role & Responsibilities
  • Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
  • Check reservations daily, updating as needed and blocking restaurants as they reach capacity
  • Monitor emails, voicemails, and online registrations for updated reservations
  • Assist walk-ins with making reservations and accommodating them with a table
  • Handle all incoming calls regarding dining reservations
  • Understand floor plans, capacity limitations, and hours of operations for all dining outlets
  • Complete special projects, as assigned by the Reservations Manager or Supervisors
  • Handle all incoming calls, emails, and walk-ins at the reservations desk, as needed
  • Make copies, assign seating charts, and assist with other duties, as needed
  • Be detail-oriented and able to prioritize in a fast-paced environment
  • Be knowledgeable about dining policies
  • Solve problems, work as a team, be a leader, and inspire happiness
  • Maintain up-to-date credentials, certificates, and licenses, as applicable
  • Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
  • Working knowledge of restaurants
  • Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
  • Ability to communicate effectively and professionally in both written and verbal formats
  • Willingness to learn and accept instruction
  • Must possess a positive attitude and good work ethic
  • Proficient in business-related software (Microsoft Office Suite, website management, POS)
  • High-end customer service experience in a hospitality or resort environment preferred
  • Prior private club experience preferred
  • High School Diploma or GED required, two or four year degree preferred
Other Accountabilities
  • Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
  • Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
  • Indoors, in a climate-controlled setting
Physical Requirements
  • Regularly required to sit, talk, hear, and use hands
  • Must be able to sit and stand for long periods of time
  • Repetitive motions are required
  • Ability to bend, squat, lift, kneel, and crouch
  • Light lifting, pushing, and pulling is occasionally required

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