Guest Services Representative
2 weeks ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now
Responsibilities
•Mitigate customer complaints as needed
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
•Must have graduated high school, received a GED or equivalent
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Well-versed in taking telephone calls and handling stressful situations
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
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