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Customer Service Representative MAIN
4 weeks ago
- Ability to work schedule of Monday-Friday 9:00 AM - 5:30 PM. Flexibility for part-time based on availability and business needs.
- Ability to work remotely after successful completion of onsite training/nesting program.
- Bilingual in Spanish strongly preferred.
- Assists customers with the account opening process.
- Accurately explains the terms/conditions and policies/procedures relating to the account.
- Processes account payments, perform cash out process at end of shift.
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report
- Typically requires a minimum of 6 months - 1 year of related experience.
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