District Site Coordinator

2 weeks ago


Norfolk, United States SAIC (Science Applications Int.) Full time

Job DescriptionDescriptionSAIC is seeking a District SA Site Coordinator, to support the US Army Corps of Engineers RITS Program in Norfolk, VA.PRIMARY RESPONSIBILITIES:* Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.* Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.* Assist in storage and data management, specifically file and folder permissions.* Primary POC for local server, network and telecom repair of District infrastructure components.* Coordinate local response to IAVA vulnerability remediation.* Coordinate Level 3 support to the District technical personnel.* Primary escalation POC for after hours and VIP level support requests.* Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.* Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.* Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.* Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.* Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.* Provide weekly performance reports to the ITC and the SAIC Division Manager.QualificationsRequired Education and Experience:* Bachelors and two years of experience; four (4) years of experience can be considered in lieu of degree.Required Security Clearance:* Interim secret clearance is required prior to start; US Citizenship required.Required Skills:* Experience using Service Now or a similar ticketing system.* Demonstrated professional experience with Windows Server 2012; Windows Server 2016.* Demonstrated experience with VMware.* Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.* Comprehension of NTFS file#J-18808-Ljbffr

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