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Process Engineer

4 months ago

Greenville, United States Michelin North America Full time

Process Engineer

Michelin is hiring

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Order to Cash Process Engineer The Opportunity:

Michelin is hiring We have an immediate opening in Greenville, SC for a Process Engineer who will be responsible for building and improving our Ordering and Invoicing processes within our customer service domain. This role will require daily interactions across a variety of teams to both understand current processes and help create and deliver upgraded solutions to meet the business needs.

Michelin's purpose is to support everyone's right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer journey through our systems for both external and internal users. If respect for people, teamwork, and trust are some values you live by you should consider joining us, the Worldwide leader in Tires.

This opportunity is at our North American Corporate Headquarters in Greenville, SC. Our 1400 employees take pride in supporting the diverse US and Canadian workforce and thinking globally while also acting locally to uplift and enhance our local upstate communities. Greenville is situated just about halfway between Charlotte, North Carolina and Atlanta, Georgia. Greenville's friendly, thriving downtown and surrounding areas are full of year-round activities for all ages. From one-of-a-kind shops, boutiques and art galleries to museums, tours and many outdoor activities, Greenville is a fabulous place to visit and live. Our campus features a cafeteria, credit union, trademark store and health center. We are driven to be the employer of choice for people looking for a career with respect and purpose. Come join our team

What you will do:
  • Analyze and challenge existing procedures in areas of responsibility, making recommendations, and working with the operational teams to integrate solutions
  • Coordinate directly with Business and IT resources to provide optimized and simplified business process flows; yielding a better employee and customer experience
  • Provide testing and quality assurance to ensure the processes delivered are functioning as expected
  • Create and share continuous improvement recommendations for better data management and quality
  • Leverage critical thinking to solve problems proactively and analyze ongoing issues to determine a root cause
  • Document and share best practices for your fellow team members to ensure they understand the best solutions and can implement them
WHAT WILL YOU BRING
  • Previous Process Engineer, Business or Functional Analyst, Order to Cash workflow experience
  • 4 year degree or equivalent experience
  • Excellent communication skills (written, verbal, presentation) with proven ability to build meaningful relationships with business and technical partners with a servant leadership mentality
  • A desire to learn new tools and technologies and the ability to teach others
  • Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem happening again
  • Capability to translate complex technical topics into actionable business terminology
  • Willingness to work in a hybrid, in-office schedule
  • This position is not available for immigration sponsorship.

Inspire Motion for Life: Apply Today

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

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