Intake Coordinator

1 week ago

Honolulu, United States Navian Hawaii Full time

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Position Summary:

The position under the direction of the Admissions Manager, supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.

Primary Responsibilities:

ln-Take:

  • Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
  • Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
  • Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
  • Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
  • Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
  • Builds relationships & communication with referral sources
Goals / Reporting:
  • Ensure accuracy and consistency of information
  • Log data into weekly reports at the end of each week and track against goals
  • Share weekly reports with the team Monday following the week prior
  • Reviews data and evaluates results in support of achieving goals
  • Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization
Referral Sources:
  • Strong customer service focus
  • Responsible for establishing strong & meaningful relationships
  • Work with referral sources and office staff to ensure transparent execution of
  • services
  • Ensure status updates are made lo each referral source in a timely manner •
  • Resolves customer complaints by investigating problems; deploying solutions;
  • making recommendations to management
Teamwork:
  • Practice effective communication and interpersonal skills to enhance positive
  • teamwork and accomplish goals/tasks
  • Establish working relationships with all company support departments
General:
  • Represent the mission and value of Navian Hawaii with passion and enthusiasm
  • Promotes excellence in customer relations in all encounters
  • Must be able to plan and meet deadlines
  • Maintain a flexible work schedule to meet the demands of the job
  • Convey a professional and positive image and attitude
  • Other duties as assigned
Knowledge and Skills Requirements:
  • Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
  • Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
  • Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
  • Ability to maintain highly sensitive and confidential material
  • Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
  • Familiar with concepts and practices used in a hospice setting
  • Ability to maintain records and prepare related reports
  • Basic computer knowledge of MS applications such as Word, Excel, Outlook,
  • Working knowledge of departmental and organizational policies, procedures, and operations
Experience and Educational Requirements:
  • High school diploma
  • Minimum one year experience in healthcare or related field
  • Knowledge of hospital/physician referral process, end-of-life care preferred
Hours:
  • This role works Tuesday through Saturday 8 am - 430 pm
  • Position may require after hour work including weekends and holidays, as needed
Employment Requirements:

All offers are contingent on a candidate's successful completion of the following requirements:
  • A legally compliant background check
  • Drug Screen & Physical Exam
Why Navian Hawaii?
  • Consistent schedule
  • Team-oriented, locally run nonprofit where every voice is heard
  • Competitive pay with an excellent benefits package
  • Flexible organization that supports positive work/life balance

  • HR Coordinator

    3 months ago

    Honolulu, United States Roberts Hawaii Full time

    Description Department: Human Resources Reports to: HR Manager – Recruitment and Employment Status: Exempt Job Purpose/Objective: This position is responsible for coordinating and administering support for Human Resources and Operations. The HR Coordinator will facilitate implementation of services, policies, procedures, and programs, in adherence with and...

  • HR Coordinator

    4 days ago

    Honolulu, United States Roberts Hawaii Full time

    Reports to: HR Manager – Recruitment and Employment Status: Exempt Starting at $17 to $19/hour 1. Job Purpose/Objective: This position is responsible for coordinating and administering support for Human Resources and Operations. The HR Coordinator will facilitate implementation of services, policies, procedures, and programs, in adherence with and...

  • RN Client Care Coordinator

    7 days ago

    Honolulu, United States BrightStar Care of Honolulu Full time

    Do you have the heart and passion to be part of the premier private duty home care organization in Hawaii? If you are seeking meaningful, purpose-filled work, we may be the team you've been looking for! BrightStar Care of Honolulu is a Joint Commission Accredited, independently owned and operated, kama'aina owned company with the support of a prestigious...

  • RN Client Care Coordinator

    1 week ago

    Honolulu, United States BrightStar Care of Honolulu Full time

    Do you have the heart and passion to be part of the premier private duty home care organization in Hawaii? If you are seeking meaningful, purpose-filled work, we may be the team you've been looking for! BrightStar Care of Honolulu is a Joint Commission Accredited, independently owned and operated, kama'aina owned company with the support of a prestigious...

  • Addiction Treatment Specialist

    1 month ago

    Honolulu, Hawaii, United States Salvation Army Full time

    Job Title: Admissions CounselorUnder the general supervision of the Clinical Director, the Admissions Counselor plays a critical role in the assessment and intake process of our addiction treatment services.Key Responsibilities:Perform comprehensive assessments to identify client needs and develop individualized treatment plans.Coordinate with referring...

  • Program Manager

    1 month ago

    Honolulu, Hawaii, United States Best Buddies Int. Inc Full time

    Job DescriptionBest Buddies International is a nonprofit organization dedicated to creating opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).Our programs empower people with IDD to form meaningful friendships...

  • Eligibility Supervisor for Hawai'i PMO

    1 month ago

    Honolulu, Hawaii, United States Tidal Basin Full time

    Job DescriptionAt Tidal Basin, we are seeking a highly skilled Eligibility Supervisor to oversee our team of Eligibility Specialists in a potential opportunity to support our Maui fires response efforts. This role represents a unique chance to make a lasting impact in disaster relief operations.Key Responsibilities:Supervise a team of Eligibility Specialists...

  • Occupational Therapist/Program Manager

    4 weeks ago

    Honolulu, Hawaii, United States Palolo Chinese Home Full time

    At Palolo Chinese Home, we are seeking a skilled Occupational Therapist/Program Manager to oversee our HUD Older Adult Home Modification grant, a three-year program.This is a rewarding opportunity to make a difference in the lives of others by helping them live independently and improving their quality of life.The successful candidate will engage with...

  • Home Care Nursing Supervisor

    1 month ago

    Honolulu, Hawaii, United States Always Best Care Senior Services - Oahu Full time

    Job Title: Home Care Alt. SupervisorAlways Best Care Senior Services - Oahu is seeking an experienced and passionate LPN or RN to join our team as a Home Care Alt. Supervisor.Job Summary:The Home Care Alt. Supervisor will assist with the planning, coordination, and evaluation of home care services, ensuring the highest quality of care for our clients. This...

  • Program Aide/Assistant

    1 week ago

    Honolulu, United States The Salvation Army Full time

    Description Rate: $16 per hour JOB TITLE: PROGRAM AIDEDEPARTMENT: PROGRAMSTATUS: FULL TIMEIMMEDIATE SUPERVISOR: CENTER ADMINISTRATORGENERAL STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to...

  • Registered Dietitian

    4 weeks ago

    Honolulu, Hawaii, United States ARCADIA RETIREMENT Full time

    About the Role:The Registered Dietitian will play a crucial role in enhancing the well-being of our residents by providing nutritious and well-balanced meals tailored to their unique dietary needs.Key Responsibilities:Participate in menu planning and coordination of dietary needs of residents in the Health Care Center and Assisted Living Program.Perform...

  • Program Aide/Assistant

    1 week ago

    Honolulu, United States The Salvation Army USA Western Territory Full time

    Description Rate: $16 per hour JOB TITLE: PROGRAM AIDE DEPARTMENT: PROGRAM STATUS: FULL TIME IMMEDIATE SUPERVISOR: CENTER ADMINISTRATOR GENERAL STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to...

  • Registered Dietitian

    4 days ago

    Honolulu, United States Kahu Malama Nurses Full time

    Position: Registered Dietitian Location: Honolulu, HI Pay: $36.68/hour Experience/Education: Bachelors degree; or at least two (2) years of related experience and/or training; or equivalent combination of education and experience. Registered by the Commission of Dietetic Registration of the Academy of Nutrition & Dietetics. Type: Full-time; Contract...

  • Program Aid

    1 month ago

    Honolulu, United States The Salvation Army Full time $16

    JOB TITLE: PROGRAM AIDE.DEPARTMENT: PROGRAM.STATUS: FULL TIME / PART TIME.IMMEDIATE SUPERVISOR: CENTER ADMINISTRATOR.GENERAL STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of...

  • Analyst

    2 weeks ago

    Honolulu, United States HMSA Full time

    Benefit and policy analysis & implementation:Assess business impact of new benefits, changes in medical or reimbursement policies/guidelines and tactics assigned in strategic planning.Initiate, develop, coordinate and implement cost/benefit analysis of claims processing.Extract and analyze data using SQL, MicroStrategy and/or other tools as available.Develop...

  • Registered Dietitian

    2 weeks ago

    honolulu, United States Kahu Malama Nurses Full time

    Position: Registered DietitianLocation: Honolulu, HIPay: $36.68/hourExperience/Education: Bachelor’s degree; or at least two (2) years of related experience and/or training; or equivalent combination of education and experience.Registered by the Commission of Dietetic Registration of the Academy of Nutrition & Dietetics.Type: Full-time; ContractSchedule:...

  • Home Care Aide

    4 weeks ago

    Honolulu, Hawaii, United States Kaiser Permanente Full time

    Job Summary:As a Home Care Aide at Kaiser Permanente, you will provide essential personal care and support services to patients in their homes. Working as a member of the hospice/home health team, you will deliver care within the guidelines of the plan of care to best meet the needs of patients. You will report directly to the RN case manager or...

  • Registered Dietitian

    1 week ago

    Honolulu, United States Kahu Malama Nurses Full time

    Position: Registered DietitianLocation: Honolulu, HIPay: $36.68/hourExperience/Education: Bachelor’s degree; or at least two (2) years of related experience and/or training; or equivalent combination of education and experience.Registered by the Commission of Dietetic Registration of the Academy of Nutrition & Dietetics.Type: Full-time; ContractSchedule:...

  • Nutrition Specialist

    1 week ago

    Honolulu, United States Kahu Malama Nurses Full time

    Position: Nutrition SpecialistLocation: Honolulu, HIPay: $36.68/hourExperience/Education: Bachelor’s degree; or at least two (2) years of related experience and/or training; or equivalent combination of education and experience.Registered by the Commission of Dietetic Registration of the Academy of Nutrition & Dietetics.Type: Full-time; ContractSchedule:...

  • Nutrition Specialist

    2 weeks ago

    honolulu, United States Kahu Malama Nurses Full time

    Position: Nutrition SpecialistLocation: Honolulu, HIPay: $36.68/hourExperience/Education: Bachelor’s degree; or at least two (2) years of related experience and/or training; or equivalent combination of education and experience.Registered by the Commission of Dietetic Registration of the Academy of Nutrition & Dietetics.Type: Full-time; ContractSchedule:...