Sales & Customer Service Associate

2 weeks ago

New Hyde Park, United States Massage Envy Full time

Overview:

Where Better Careers Begin
Massage Envy Lake Success 1476 Union Tpke, New Hyde Park, NY 11040

Are you a Happy Energetic Person? Do you enjoy a positive work environment?

Are you looking for a flexible schedule that will work with your busy lifestyle or College schedule? If that sounds interesting then you will love working for Massage Envy Lake Success. The Front Desk is the heart and soul of our spa.


Perks & Pay:

  • Benefits that help you take care of you including a free monthly massage or facial, company sponsored IRA, flexible hours, retail discounts
  • A healthy compensation plan that rewards your hard work with competitive salary, commission on sales, room for growth, monthly contests with even more earning potential
  • A dynamic, energizing environment where you're consistently challenged, never bored
  • Training to help you grow and refine your sales and customer service skills.

Qualified Candidates:

  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services


Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach


Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention through outreach via phone and email to current members.
  • Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isnt the easy thing).
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.


If youre ready to join a growing community with experienced professionals who share your same passion, we cant wait to meet you


*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary:
$17-$22/hour

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