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Customer Service Manager

4 months ago

Racine, United States ULINE Full time

Customer Service Manager - Systems
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline As Systems Manager for our Customer Service department, ensure the tech tools our reps rely on are running smoothly and efficiently Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.



Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities 

Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place.
Maintain an in-depth working knowledge of Uline system and processes to identify and propose informed programming enhancement recommendations.
Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.


Minimum Requirements

Bachelor's degree.
5+ years of management experience in operations or customer experience, including coaching, developing and motivating a team.
Experience with project management, IT testing methodology and systems implementations.
Excellent time management, organizational and communication skills.



Benefits


Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.



Employee Perks

First-class fitness center.
Beautifully maintained walking trails.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks  Explore Uline.jobs to learn more