Service Coordinator
1 month ago
Job DetailsJob LocationHiller Spokane - Spokane Valley, WADescriptionThe Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.Job Summary: The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.Pay Range: $20.00/hour - $28.00/hourKey Responsibilities:Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspection, Maintenance, Testing and Repair of Fire and Life Safety Systems.Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work.Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.Alert management of potential problems resulting from customer or field complaints and work to resolve.Review all completed jobs and verifying inventory of service techs and cost materials to jobs appropriately during the job closure process.Maintain and process inspection documentation as required during the job completion process.Assist Service Manager in tracking and addressing all jobs that are reopened due to missing information.Inform Service Managers of work progress, customer relations, field personnel relations, material administration and other matters affecting service operationsMeasure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management.Communicate to the sales teams when a quote is needed that was identified during a service call. (Such opportunities will primarily be recognized during the job closure process.)Serve as the point of contact for all 3rd party portals (IROL, etc.)Send inspection reports to AHJ's and completion of repair notices to 3rd party portalsEnsure work order extensions are requested in customer portals as required.Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distanceIdentify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.Complete special projects as required.Assist with research and updating quotes for existing house customers.Develop positive and ongoing relationships with customers and team members.Other duties as required.QualificationsWhat We Are Looking For:High School Diploma/GED is required. 2+ years' experience in business-to-business customer service experience is required.Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.Excellent oral and written communication skills. Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.Strong record-keeping, analytical skills, time management, and job prioritization skills.Remarkable organizational skills and attention to detail.Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.Prior experience with Service Trade or similar program.Working knowledge of JD Edwards E1 or other ERP systemHiller is a drug-free workplace, an equal opportunity employer and ADA compliant.We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.Most employee benefits start from the first day of employment, including:Competitive compensation package, including pay advancement opportunities for industry certifications and continuing educationComprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time offCompany-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobsCareer advancement potential within a growing company.Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
We have other current jobs related to this field that you can find below
-
Service Coordinator
2 weeks ago
Spokane, United States Executech Full timeJob DescriptionJob DescriptionGeneral Summary:The Service Coordinator performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage and organize the daily allocation of technical resources based on service requests from clients. They also communicate and coordinate with both the technical team and...
-
Lead Patient Care Coordinator
3 days ago
Spokane, United States Providence Health & Service Full timeA Lead Patient Care Coordinator is responsible for the overall coordination of seamless care for patients. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service. They will ser Care Coordinator, Patient Care, Float, Coordinator, Patient, Lead, Healthcare
-
Lead Patient Care Coordinator
1 week ago
Spokane, United States Providence Health & Service Full timeJob DescriptionLead Patient Care Coordinator is responsible for the overall coordination of seamless care for patients. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service. They will serve as a resource to the Clinic Manager as well as a mentor to other Patient Care Coordinators by...
-
Patient Care Coordinator
1 month ago
Spokane, United States Providence Service Full timeDescription A Patient Care Coordinator provides a variety of receptionist and skilled clerical duties in support of the clinics. This position is responsible for scheduling patients, obtaining necessary documentation and coordinating aspects of patient care to ensure continuity of care. Position performs prior authorizations when necessary. A PCC will...
-
Lead Patient Care Coordinator
7 days ago
Spokane, United States Providence Health & Service Full timeJob Description Lead Patient Care Coordinator is responsible for the overall coordination of seamless care for patients. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service. They will serve as a resource to the Clinic Manager as well as a mentor to other Patient Care Coordinators by...
-
Patient Care Coordinator
1 month ago
Spokane, United States Providence Service Full timeDescription A Patient Care Coordinator provides a variety of receptionist and skilled clerical duties in support of the clinics. This position is responsible for scheduling patients, obtaining necessary documentation and coordinating aspects of patient care to ensure continuity of care. Position performs prior authorizations when necessary. A...
-
Service Coordinator
4 days ago
Spokane, United States Kiemle & Hagood Company Full timeThis position is an important component of the on-site management team and works in conjunction with Community Managers, reporting to the Director of Multi Family Housing. Service Coordinators perform a wide range of services categorized as advocate, investigator, educator, community builder, liaison, and service facilitator. They must understand and follow...
-
Service Coordinator
7 days ago
Spokane, United States Kiemle & Hagood Company Full timeThis position is an important component of the on-site management team and works in conjunction with Community Managers, reporting to the Director of Multi Family Housing. Service Coordinators perform a wide range of services categorized as advocate, investigator, educator, community builder, liaison, and service facilitator. They must understand and follow...
-
Senior Patient Care Coordinator
1 month ago
Spokane, United States Providence Health & Service Full timeDescription A Senior Patient Care Coordinator is responsible for the overall coordination of seamless care for patients. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service. A Senior PCC will perform all duties in a manner which promotes team concept and reflects the mission and...
-
Service Coordinator
2 weeks ago
Spokane, United States Kiemle & Hagood Company Full timeThis position is an important component of the on-site management team and works in conjunction with Community Managers, reporting to the Director of Multi Family Housing. Service Coordinators perform a wide range of services categorized as advocate, investigator, educator, community builder, liaison, and service facilitator. They must understand and follow...
-
Service Coordinator
3 weeks ago
Spokane, United States Kiemle & Hagood Company Full timeThis position is an important component of the on-site management team and works in conjunction with Community Managers, reporting to the Director of Multi Family Housing. Service Coordinators perform a wide range of services categorized as advocate, investigator, educator, community builder, liaison, and service facilitator. They must understand and follow...
-
Senior Patient Care Coordinator
4 weeks ago
Spokane, United States Providence Service Full timeDescription This position is responsible for the overall coordination of seamless care for patients in a surgical and/or procedural clinic setting. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service and surgery scheduling capabilities. This position must keep current with...
-
Senior Inventory Control Coordinator, Spokane
4 weeks ago
Spokane, United States Providence Service Full timeDescription Providence caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Resource Engineering & Hospitality (REH)...
-
Service Dispatch Coordinator
2 months ago
Spokane, United States McKinstry Full timeBuild the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're...
-
Senior Patient Care Coordinator
2 months ago
Spokane, United States Providence Health & Service Full timeThis position is responsible for the overall coordination of seamless care for patients in a surgical and/or procedural clinic setting. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior cu Care Coordinator, Patient Care, Orthopedic, Coordinator, Patient, Senior, Healthcare
-
Senior Patient Care Coordinator
4 weeks ago
Spokane, United States Providence Service Full timeDescription This position is responsible for the overall coordination of seamless care for patients in a surgical and/or procedural clinic setting. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service and surgery scheduling capabilities. This position must keep current...
-
Veterinary Customer Service Coordinator
1 week ago
Spokane, United States Indian Trail Animal Hospital Full timeJob DescriptionJob DescriptionClient Coordinator Client Coordinators are known as our front office liaison. They help facilitate the front office. Client Coordinators are responsible for greeting clients and making them feel welcomed. Client Coordinators must be personable with the clients. Must always smile and maintain an even, friendly demeanor, while on...
-
Patient Care Coordinator
3 weeks ago
Spokane, United States Providence Health & Service Full timeDescription A Patient Care Coordinator provides a variety of receptionist and skilled clerical duties in support of the clinics. This position is responsible for scheduling patients, obtaining necessary documentation and coordinating aspects of patient care to ensure continuity of care. Position performs prior authorizations when necessary. A PCC will...
-
Patient Care Coordinator/Medical Secretary
2 months ago
Spokane, United States Providence Health & Service Full timeJob Description Patient Care Coordinators provides a variety of receptionist and skilled clerical duties in support of the PMG physician offices. This position is responsible for scheduling patients, obtaining necessary documentation, answering phones, and coordinating aspects of patient care to ensure continuity of care. Position performs prior...
-
Senior Patient Care Coordinator
3 weeks ago
Spokane, United States Providence Health & Service Full timeDescription This position is responsible for the overall coordination of seamless care for patients in a surgical and/or procedural clinic setting. This position balances a complex daily workload, with multiple conflicting priorities, while providing superior customer service and surgery scheduling capabilities. This position must keep current with...
