Lead CSR/Teller

2 months ago

Michigan City, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

* Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

* Provide follow up to customer questions and find solutions to address issues

* Be responsive and timely with correspondence to keep lines of communication open and clear

* Maintain a position of trust and responsibility by keeping all customer business confidential

* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

* Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

* Partner with Financial Center Manager to gather and report monthly FCA requests.

* Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

* Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

* Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

* Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

* Assist in training newly hired Customer Service Representative

Referrals:

* During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

* Build and maintain a working knowledge of the Retail products and services offered

* Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* High school diploma/GED.

* Work involves extensive cash handling.

* Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

* Work involves contact with the public, adhere to dress code guidelines.

* Must have the ability to interact comfortably and confidently with the public.

* Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

* Act as a leader and a resource for both customers and platform team.

* Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

* Need to have flexibility in scheduling.

WORKING CONDITIONS:

* Normal office environment.

* Extensive viewing of computer screens.

Lead CSR/Teller - Michigan City, IN - Full Time LOCATION -- Michigan City, Indiana 46360

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Float CSR

    2 months ago

    Traverse City, United States Fifth Third Full time

    Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and persona CSR, Teller, Customer Experience, Float, Business Partner, Customer Service, Banking

  • Lead Teller

    2 months ago

    Carson City, United States America First Credit Union Full time

    Mon – SatOverviewFull-time40 hours per weekPay Range: $23.34/hr to $24.95/hrResponsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Answers Service Representatives' questions, resolves more complex problems, and oversees balancing....

  • Lead Teller

    4 weeks ago

    Carson City, Nevada, United States America First Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Teller to join our team at America First Credit Union. As a Lead Teller, you will be responsible for overseeing the daily operations of our teller area, ensuring that all transactions are processed efficiently and accurately.Key ResponsibilitiesCashiering Operations: Supervise and coordinate the...

  • Teller Services Team Lead

    4 weeks ago

    Carson City, Nevada, United States America First Credit Union Full time

    Job DescriptionJob Title: Teller Services Team LeadJob Summary:We are seeking a highly skilled and experienced Teller Services Team Lead to join our team at America First Credit Union. As a key member of our operations team, you will be responsible for overseeing the smooth flow of teller lines, ensuring adequate window coverage, and providing general...

  • Teller Operations Manager

    4 weeks ago

    Carson City, Nevada, United States America First Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Lead Teller to join our team at America First Credit Union. As a Lead Teller, you will be responsible for overseeing the daily operations of our teller area, ensuring that all transactions are processed efficiently and accurately.Key ResponsibilitiesTeller Operations: Ensure that all teller functions...

  • Teller Operations Manager

    1 month ago

    Carson City, Nevada, United States America First Credit Union Full time

    Job SummaryWe are seeking a highly skilled and experienced Teller Operations Manager to join our team at America First Credit Union. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our teller lines, member services functions, and loan processing activities.Key ResponsibilitiesCoordinate and...

  • Teller/Argo Product Analysts and Managers

    2 months ago

    Jersey City, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Teller/Argo Product Analysts and Managers. This is a 06+months contract opportunity with long-term potential and is located in Jersey City, NJ/Columbus, OH/Plano, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID: 24-40090Pay Range: $65 - $70/hour. Employee benefits include, but...

  • Frontline Support Specialist

    4 weeks ago

    Miles City, MT, United States Stockman Bank Full time

    Job Summary:As a Frontline Support Specialist at Stockman Bank, you will play a vital role in ensuring the smooth operation of our banking system. Your primary responsibilities will include processing incoming requests from branches, utilizing exceptional customer service skills to address transactional issues, and providing assistance to bank-wide personnel...

  • Frontline Support Specialist

    1 month ago

    Miles City, Montana, United States Stockman Bank Full time

    Job SummaryAs a Frontline Support Specialist at Stockman Bank, you will play a critical role in ensuring the smooth operation of our banking system. Your primary responsibility will be to provide exceptional customer service to internal customers, addressing transactional issues and responding to inquiries in a timely and professional manner.Key...

  • Bilingual Member Service Representative

    4 weeks ago

    Cedar City, UT, United States Mountain America Credit Union Full time

    Job SummaryAt Mountain America Credit Union, we strive to create exceptional service experiences for our members. As a Member Service Representative (Teller), you will be responsible for providing top-notch service to our members, helping them achieve their financial goals, and making a positive impact on their lives.Key Responsibilities• Provides...

  • Branch Operations Associate Manager

    1 month ago

    Alexander City, Alabama, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you will lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion,...

  • Gastroenterology Physician Opportunity in Northern Michigan

    1 month ago

    Michigan Center, Michigan, United States Pacific Companies Full time

    **Job Summary**Pacific Companies is seeking a skilled Gastroenterologist to join our team in Northern Michigan. As a locum gastroenterologist, you will be responsible for providing high-quality patient care and contributing to the success of our medical group.Responsibilities:Provide hospital coverage and perform endoscopic procedures, including EGDs,...

  • Customer Service Rep II

    1 month ago

    Michigan City, United States SPX Full time

    Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our Rise talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a...

  • CSR/Dispatcher

    2 weeks ago

    Oregon City, United States First Call Heating & Cooling Full time

    Job DescriptionJob DescriptionFirst Call Heating & Cooling, a leading HVAC company in the Portland Metro/Vancouver area since 1939, is immediately hiring an experienced and team-oriented Customer Service/Dispatcher to join our team.Job Title: Customer Service Representative /DispatcherLocation: Oregon City, OR 97045Compensation: $22 - $28 hourlySchedule:...

  • Customer Service Representative

    4 weeks ago

    Lake Havasu City, Arizona, United States Vestis Full time

    Job SummaryVestis is seeking a Relief Customer Service Representative to join our team. As a Relief CSR, you will be responsible for safely operating a company step van in designated areas to provide products and services to various clients.Key ResponsibilitiesVerify daily preventative maintenance of the vehicle and maintain proper operator...

  • Bilingual Customer Service Representative

    4 weeks ago

    Kansas City, Kansas, United States Enterprise Bank and Trust Full time

    Enterprise Bank & Trust is a leading financial institution dedicated to helping businesses succeed and communities thrive.We are seeking a highly skilled Bilingual Teller to join our team, providing prompt, efficient, and friendly services to clients.The ideal candidate will have strong math and problem-solving skills, excellent interpersonal and customer...

  • Branch Manager I

    4 weeks ago

    Granite City, Illinois, United States Revity Credit Union Full time

    Job DescriptionAt Revity Credit Union, we're seeking a highly skilled Branch Manager I to lead our member service team. As a key member of our operations team, you'll be responsible for ensuring that our members receive fast, courteous, and accurate service.Key Responsibilities:Coordinate and direct the activities of the assistant branch manager, MSR's and...

  • Client Service Representative

    2 months ago

    Kingdom City, United States Heartland Veterinary Partners LLC Full time

    Practice: We are a full-service animal hospital and will take both emergency cases as well as less emergent medical, surgical, and dental issues. Our doctors are experienced in all types of conditions and treatments. Callaway County Small Animal Veterinary Clinic stays on top of the latest advances in veterinarian technology and, above all, remembers...

  • Client Service Representative

    2 months ago

    Iowa City, United States Heartland Veterinary Partners LLC Full time

    Practice: Established in 2002, the Cat Clinic of Iowa City remains Iowa City’s sole feline-exclusive full-service veterinary clinic. This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our...

  • Client Service Representative

    2 months ago

    Iowa City, United States Heartland Veterinary Partners LLC Full time

    Practice: Established in 2002, the Cat Clinic of Iowa City remains Iowa City’s sole feline-exclusive full-service veterinary clinic. This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our...