Customer Service Representative

3 months ago

Rockville, United States C & B Material Handling Full time

C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Richmond, Virginia. In this role, you will be responsible for driving parts and service business objectives through profitable revenue generation. It will involve conducting B2B sales calls, providing quotes, and selling parts, preventative maintenance contracts, and warehouse products. You will also conduct customer forklift training and focus on territory development to ensure customer satisfaction and business growth.

If you're passionate about hands-on work and excel in a role that requires both technical expertise and customer interaction, we invite you to apply and help us drive success in the material handling industry.

Essential Duties:

  • Achieve parts and service business objectives by generating profitable revenue.
  • Conduct B2B sales calls to understand customer needs and offer solutions.
  • Quote and sell parts, preventative maintenance contracts, and warehouse products.
  • Conduct customer forklift training sessions to ensure safe and efficient use of equipment.
  • Develop and manage territory to maximize coverage and customer engagement.
  • Maintain accurate records of sales activities and customer interactions.
Requirements:
  • High school diploma or equivalent; further education or certification in sales or customer service is a plus.
  • Minimum of 2 years of experience in a sales or customer service role, preferably in material handling or related industry.
  • Strong customer service skills with a commitment to resolving customer issues.
  • Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
  • Proficiency in using CRM software to track sales and customer interactions.
  • Valid driver's license and a safe driving record.
  • Ability to meet the physical demands and duration of exertion required for all job functions.
Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Material Handling, LLC is a drug-free workplace.
  • Competitive pay based on your experience
  • Excellent benefits including - Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
  • Progressive Paid Time Off and Paid Holidays - starting at 3 weeks of PTO in the first year
  • Opportunities to grow - We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
  • Make an impact - You will participate in our annual Community Impact Day where we give back to the communities where we work and live


Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

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