Collision Customer Service Representative

1 day ago


Rockville, United States AutoNation Full time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?
The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

What are the day-to-day responsibilities?

  • Writes professional estimate on light damaged vehicles
  • Actively asks for the sale on all estimates
  • Understands basic parameters of insurance programs e.g., DRP and non-DRP
  • Obtain all signatures, work authorizations and powers of attorney
  • Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
  • Review all final bills, supplements and vehicles prior to customer contact for delivery
  • Review the completed vehicle to check quality and thoroughness
  • Maintains work area in an orderly and clean manner
  • Takes care to protect customer's vehicles during repair process
  • Works with other associates on daily planning and release meetings
  • Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
  • Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
  • Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
  • Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid
What are the requirements for this job?
  • High School diploma or equivalent
  • Ability to comprehend and read instructions
  • Basic knowledge of vehicle repairs practices
  • Valid in-state driver's license
  • Ability to interpret work scope from vehicle estimates or work orders
  • Ability to operate an automobile
Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide


AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

  • Rockville, United States Heritage-Crystal Clean, LLC Full time

    Sales & Service Representative   Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for...


  • Rockville, United States JOOLA Full time

    JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport....


  • Rockville, United States JOOLA Full time

    JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As...


  • Rockville, United States JOOLA Full time

    JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As...


  • Rockville, United States U-Haul Full time

    Location: 12025 Parklawn Dr, Rockville, Maryland 20852 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Rockville, United States structura-inc Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative. Your role is to provide customer support to the clients, respond to their queries and resolve them as soon as possible so as to maintain healthy relations with the customers. You will be in direct contact with the clients so you should have clear knowledge about products...


  • Rockville, United States Hunter Recruitment Advisors Full time

    Customer Service RepresentativeRockville, MD Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend! We are a business seeking a Customer Service Representative to join our thriving company. If you are qualified, we would love...


  • Rockville, Maryland, United States BENDER JCC OF GREATER WASHINGTON Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the Bender JCC of Greater Washington. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to members and guests, answering phone calls, processing transactions, and performing various...


  • Rockville, United States Randstadusa.com Full time

    100% remote but MUST be local to Rockville MDContract to hire$24 an hourMUST HAVE A 4 YEAR DEGREE*possibility of growth in Financial fieldMust be local to MD We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service, resolving inquiries,...


  • Rockville, United States C & B Material Handling LLC Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Richmond, Virginia. In this role, you will be responsible for driving parts and service...


  • Rockville, United States C & B Material Handling Full time

    C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Material Handling Customer Service Representative for our location in Richmond, Virginia. In this role, you will be responsible for driving parts and service...


  • Rockville, United States Heritage-Crystal Clean, LLC Full time

    Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide...


  • Rockville, Minnesota, United States Addison Group Full time

    Job Title: Customer Service Representative - Contract PositionAbout the Role:We are seeking a team of motivated and articulate Customer Service Representatives to join us in a contract capacity. In this role, you will be the first point of contact for our valued customers, providing exceptional service through phone, email, and chat...


  • Rockville, VA, United States Heritage-Crystal Clean, LLC Full time

    Sales & Service Representative Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for...


  • Rockville, United States ROCS Grad Staffing Full time

    Job Summary: We are seeking an experienced Health Insurance Customer Service Representative with a background in handling medical insurance at an insurance company. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance processes, and the ability to provide exceptional customer service in a fast-paced...


  • Rockville, United States ROCS Grad Staffing Full time

    Job Summary:We are seeking an experienced Health Insurance Customer Service Representative with a background in handling medical insurance at an insurance company. The ideal candidate will have excellent communication skills, a strong understanding of medical insurance processes, and the ability to provide exceptional customer service in a fast-paced...


  • Rockville, United States DC Vapor Inc. Full time

    Vape Ink is a new concept mixed use store specializing in CBD, Vape, Glass, Smoke and Kratom products! Our stores are designed to provide a bright and clean welcoming feel with great customer service to match! We are looking for individuals that possess industry knowledge, are motivated for achieve their personal goals and take advantage of the numerous...


  • Rockville, Maryland, United States LCG, Inc. Full time

    **About LCG, Inc.**We are a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, we have brought digitization and innovation to the Health and Human Services (HHS) and the NIH...


  • Rockville, Maryland, United States Spirit Halloween Full time

    About the RoleWe are looking for a dynamic individual to work as a Sales Associate at Spirit Halloween. In this role, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and achieving sales goals.


  • Rockville, Maryland, United States DogiZone Full time

    OverviewDogiZone is a leading pet care center dedicated to providing exceptional service and care for dogs and their owners.We're seeking highly motivated and friendly individuals to join our team as Front Desk Receptionists, ensuring a positive experience for all customers.