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Vehicle Condition Assessor
2 months ago
General Summary :
The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service by accurately collecting, recording, and communicating information about customer appraisals to Buyers, Sr. Buyers, and Purchasing Managers for analysis. VCAs assist with customer transfers, complete lot merchandising activities, secure vehicles, and assist the Merchandising team with additional daily functions as needed. A VCA may also perform various wholesale auction responsibilities.
Principle Duties and Responsibilities:
Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
Accurate optioning of vehicles during assessments and CarMax inventory.
Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
Complete vehicle walkarounds including communicating information accurately and in a timely manner.
Assist Merchandising Department with maintaining inventory and executing customer transfers.
Complete final condition verifications on inventory acquired through online customer channels.
Assist in the preparation and operation of the wholesale auction.
Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
Assist the Merchandising Department with various other projects and office duties, as needed.
Assist with on-boarding of new associates.
Complete assigned tasks independently and follow up after completion.
Job Specifications:
Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
Ability to follow detailed, standardized processes to complete work.
Read, interpret, and transcribe data to maintain accurate records.
Multi-task in a high energy, fast-pace work environment.
Speak and listen effectively when dealing with internal and external customers.
Function effectively within other departments in a team-oriented environment.
Successfully complete all required Workday training.
Position requires a valid driver’s license.
Working Conditions:
Requires walking, bending, kneeling, or standing for extended periods of time.
Ability to work outdoors or in any inclement weather environment for several hours.
Flexible work hours with shifts that may include nights, weekends, holidays.
Requires CarMax work clothing to be worn when working in the store (acquired through CarMax World).
Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.
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