Automation Specialist

2 weeks ago

New York, United States Seneca Resources Full time

Position Title:

Automation & Packaging Support Specialist Location:

Raleigh, NC Environment:

Hybrid Position Status:

Contract to Hire Work authorization:

USC OR GC holders only Clearance:

Public Trust

Overview: You will take an active role in the transformation of the endpoint computing environment including Windows 10 (or higher), Office 365 and other areas as needed for workplace modernization. This team will be utilized to reduce repetitive tasks by Endpoint Technology and other organizations including the service support areas and engineering. They must distribute software updates and remove outdated software on endpoints. Expanded services will be provided to other organizations as required (ex: IP migration for printers, User migrations to new hardware, asset inventory database modification, support and maintenance)

Job Description: Package applications using software like Microsoft Windows PowerShell. Develop installation packages for windows, printers, and mobile device platforms (on an as needed basis) Support for ~200K enterprise laptops and workstations (combined) End-user hardware/software migration/upgrade support. Deploy software updates in 14 or less to respond to security vulnerabilities. Hardware/software support for in-place OS upgrades to Windows 10 SAC 21H2 (or higher) Packaging for reimaging failed or problematic machines Support and upgrade newly purchased computer systems Develop automated scripts to expedite support needs Perform system health checks along with developing PowerShell scripts to remediate issues found during health checks Automate application updates to eliminate the need for packaging Support for installing/troubleshooting Microsoft Office O365 and other Microsoft Office services and resources. Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps. Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc. Collaborate/interact with other diverse functional groups to accomplish stated objectives. Research, evaluate, and develop a wide variety of complex technology components of a tactical nature. Independently install, test, and implement complex component-level changes within the technology infrastructure. Operate, maintain, and provide support for a wide variety of complex technology components. Establish operational processes for delivering world-class technology platforms. Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently. Perform capacity and performance analyses and develop and implement recommendations. Develop, plan, and manage project tasks. Participate in the preparation of materials and oral presentations for customers and management. Play a lead role in meetings relating to specific technical projects or tasks. Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses. Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions. Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform. Provide training to less experienced team members of the IT department. Analyze and resolve complex hardware and software problems with distributed systems. Use in-depth knowledge of distributed hardware and software systems. Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required. Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc. Perform visual checks of all system components, wiring and status lights. Escalate unusual or unexpected findings as appropriate. Provide periodic reports to users and managers of systems status. Provide weekly status reports and maintain project cost charge backs. Maintain project plans as required and notify management of critical failures and/or

Requirements: Automation experience Windows 10+ Powershell USC OR GC Holder with ability to obtain a public trust

About Seneca Resources: Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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