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Systems Engineer I

2 months ago

New York, United States Canon Solutions America Full time
Overview

This Systems Engineer I position for Canon Business Process Services will provide pre-sales and post-sales technical support, technical
analysis, integration services, and product/solution support for complex deployments. This includes aiding, developing, and configuring
solutions and recommendations in partnership with sales and operations teams and other key IT departments for CBPS Customers. Also
responsible for managing response and remediation to security vulnerability and penetration test results for TSE manage and client deployed
solutions.

Responsibilities

Provides client facing technical support services, project coordination, and project management where engaged. This position will provide technical assistance and leadership direction during scoping phases and solutions development where required, including recommendations for
optimizing or enhancing solution configurations, provide SME (Subject Matter Expertise) where required, and function as Systems Analysts and System Architects for delivering of services driven by business and Technical Enhancements to Customer Workflows as needed.

Candidate will be required to have working knowledge of traditional Legacy, Client Server, and Enterprise User and Business environments, including working knowledge of traditional Business Applications, Corporate IT Systems environments, and Cloud and Hybrid environments. Candidate will be expected to understand key IT foundational system areas such as Active Directory, LDAP configurations, Security Configuration Role Management, Print Server and Driver Configuration and Deployment tasks, and overall knowledge of Windows Desktop and Server environments including strategic IT foundational systems such as Networks and other IT Infrastructure and Service technologies.
This is a Customer Facing position with requirements for expertise in technical areas, along with the ability to work analytically in complex technical environments, while maintaining strong Customer Satisfaction ratings. The primary role is to ensure configuration, deployment
activities, application administration, and technical support while remaining in line with Customer requirements and continuing to be a
supportable environment for the benefit of Customers.
  • Function as Technical Systems Integration and Support, Installation Configuration, Project Lead, and Application Administrator where
    required.
  • Assist Sales, Operations, and other Professional Solutions teams as needed.
  • Develop technical documents and Analytical Papers when appropriate.
  • Interface with internal Operations, Marketing, and other groups, when necessary, as SME.
  • Helps to influence enhancement and delivery of Strategic Integration Services when needed.
  • Maintains a high level of industry and IT knowledge.
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
  • Available for local and national travel as required.
  • Mental qualifications include ability to provide effective and efficient professional pre- and post-sale technical support under pressure.
  • Must be able to multitask effectively without losing professionalism.
  • Ability to assist in the development of Customer Solutions and Operations.
Qualifications
  • Bachelor of Science degree in technology related discipline or comparable job experience.
  • Industry Systems and IT related Certifications a plus; MCSE, ITIL©, Cisco, CCNA, Project
    Management etc.
  • Experience (3+ years) in either relevant product vendor, end-user, and complex software
    systems environments.
  • Experience (3+ years) in these application software systems a plus.
    o Document Composition systems: Quadient Inspire Designer, Scaler, Messenger, QAR,
    and Journey Map CX solutions, PreS Connect (Objective Lune), Crawford Technology
    systems and solutions like these.
    o Canon uniFLOW and iWEMC software systems (Cloud based, Lite, or hybrid).
    o FMCentral / FMAudit and eAutomate software systems.
    o MicroStrategy Enterprise or Microsoft Power BI software systems.
  • Experience with installing Windows Server environments, including configuring IIS and SQL
    deployed configurations.
  • Must be a strong team player with technical and non-technical people.
  • Working knowledge and experience installing and configuring Microsoft SQL Server and use of SSMS for general queries.
  • Working knowledge of Windows Server environments and Server Role configurations.
  • Working knowledge of Windows IIS for Website solutions.
  • Must have Technical or Systems Engineer experience working in pre-sales and post-sales
    support or help desk role.
  • Should have strong technical document writing skills to create and deliver professional scope and analysis, and technical user documentation as required.
  • Experience with print languages for Legacy or Client Server data environments; Xerox PDLs
    (LCDS, MetaCode), AFP/IPDS, MICR, ASCII Text formats, PostScript/PCL, etc.
  • Experience with intelligent barcodes and use with intelligent Finishing/Inserter Systems; (MRDF,IQR/ICF, MIS, etc.) and mailroom tools.
  • Proficient Working knowledge of MS Office Professional, specifically Excel, Visio, Project, and Word.
  • Working knowledge installing and configuring print drivers.
  • Working knowledge of Print PDL's; PostScript/PCL, others.
  • Good debug and troubleshooting skills.
  • Good verbal and written communication skills.
  • Good presentation skills.
  • Good inter-personal and business communication skills.
  • Good organizational skills and ability to quickly assess and prioritize action steps.
  • Ability to communicate professionally with clients, sales, operations, technical teams.
What We Offer
  • An opportunity to join an established team and be part of a successful and proven global organization
  • A competitive compensation program
  • Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match
  • Employee discounts on Canon products & vendor discount programs for employees
  • World-Class Training & Career Development Programs