HVAC Customer Service Coordinator

4 weeks ago

West Columbia, United States Johnson Controls International Full time

Customer Support Coordinator Daily Routine:· Manage emails· Receive and distribute deliveries and mailWeekly:· Send out the Pre-Job Checklist, Leader Observation and Near Miss metrics to Service Manager. Located on the BESafe Analytics Dashboard· Check Thematic (NPS) – Follow-up with Service Manager· CSA/CSR CallMonthly:· Toolbox Safety Training (Ensure branch is 100% safety compliance).· Inventory Physical Inventory Management Policy and HVAC Service· Assist with inventory corrections and researchQuarterly:· Review individual Goals and Progress to Plan in Workday· Assist with Service Manager Business reviewSemi-Annually:· Work with CRC to Schedule Van Inspections.Yearly:· Create the on-call list for the year for more information· Review Safety Training and other training records and report to Service ManagerAs Needed:· Parts Ordering/PO Creation Support· Maintain consolidated waste records· Aid and visit: Inventory and Material Management· Parts ordering for quoted jobs and SSVs· Maintain Customer Bill to Account Information· The CSC will update the Special Handling field as needed· Prepare and process subcontract paperwork· Assist with various Report Tracking· Request and Send out Certificates of Insurance (COI)· Pull necessary permits· Assist with vendor set-up· Assist with Fleet Management· Assist with ordering uniformsWhat we look for:High school diploma or equivalent required.At least 1 year of administrative or operations experience or experience supporting an operations team· Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage.· Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.· Must have strong interpersonal skills to effectively communicate with both internal and external clients.· Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon desired business goals.· Able to influence diverse teams to accomplish tasks/goals.Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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