Contractor & Customer Support Agent

3 weeks ago


Fresno, United States Lifestylesolarinc Full time

**What we are looking for**

**Key Qualifications**

* High emotional intelligence

* Works well in ambiguity

* Flexible and adaptive towards changing processes and environments

* Excellent interpersonal, communication, written skills

* Strong analytical and problem-solving skills

* 2+ years of customer service background

* Experience with CRM & online collaboration tools

* High proficiency in excel or equivalent

* Proficient in project management

* Solar or technical background strongly preferred but not required

**Heres what youll be doing:**

* Project manage and facilitate the onboarding process for solar contractors

* Provide first-level and second-level customer service

* Review and analyze results of survey feedback and recommend areas of improvement

* Work with counterparts of our partner company to ensure seamless customer experiences

* Daily tracking and reporting of projects, contractors, and customer status

* Compile and communicate executive updates on a weekly/bi-weekly basis

* Work cross-functionally to ensure team members actions are promptly completed

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