Patient Services Associate
3 months ago
The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
- Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
- Other duties as requested or assigned.
Qualifications
Education:
HS Diploma or equivalent required.
Experience:
Customer service and/or patient facing healthcare experience preferred.
Conditions of Employment
Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.
Closing Statement
About Jefferson
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 42,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top healthcare systems in the country and the largest provider in the Philadelphia area, serves patients through millions of encounters each year at 17 hospitals and more than 160 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
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Montgomery, Pennsylvania, United States Jefferson Health Full timeJob SummaryThe Patient Services Associate plays a vital role in enhancing the patient experience by providing exceptional customer service and support at the front desk of our outpatient practice. This dynamic individual will be responsible for verifying insurance, referrals, and patient demographic information, ensuring a seamless and efficient flow of...
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Montgomery, Pennsylvania, United States Jefferson Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Associate II to join our team at Jefferson Health. As a key member of our clinical operations team, you will play a vital role in enhancing the patient experience by providing exceptional support and care to our patients and families.Key ResponsibilitiesProcess arrival and...
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Montgomery, Pennsylvania, United States Jefferson Health Full timeJob Summary: We are seeking a skilled Patient Services Associate II to enhance the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.Key Responsibilities:* Processes check in and/or check out, point of service activities and/or scheduling of patient...
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Montgomery, Pennsylvania, United States Jefferson Health Full timeAbout the RoleThe Patient Services Associate II plays a vital role in enhancing the patient experience by providing exceptional customer service and support. This position is responsible for processing arrival and departure activities, obtaining pre-certifications and pre-authorizations, and verifying insurance and referrals.Key ResponsibilitiesProcess...
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Montgomery, Pennsylvania, United States Jefferson Health Full timeThe Patient Services Associate II plays a vital role in enhancing the patient experience by processing arrival and departure activities with courtesy and professionalism. This role involves obtaining pre-certifications and pre-authorizations for procedures, verifying insurance, referrals, and patient demographic information. The ideal candidate will support...
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